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710 posts

Ultimate Geek
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Spark NZ

  # 1334895 1-Jul-2015 11:35
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jaysin:
Monza: No problem, unfortunately the fix is not going to proceed tonight but should happen tomorrow. 

Just to be clear this is a UFF issue that is affecting Hamilton based Spark customers, but is not a Spark issue.




Is it possible to discuss what the issue is / was? 
Would be interesting in case any other Spark folks are having the same issue


The issue was a UFF configuration issue.  I'm not going to go into more detail than that.
Rest assured that Spark takes this seriously and are having the appropriate conversations with UFF to ensure this does not reoccur - both for these customers and for customers in other UFF areas.





My views are my own, and may not necessarily represent those of my employer.

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  # 1335061 1-Jul-2015 14:06
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cbrpilot:
jaysin:
Monza: No problem, unfortunately the fix is not going to proceed tonight but should happen tomorrow. 

Just to be clear this is a UFF issue that is affecting Hamilton based Spark customers, but is not a Spark issue.




Is it possible to discuss what the issue is / was? 
Would be interesting in case any other Spark folks are having the same issue


The issue was a UFF configuration issue.  I'm not going to go into more detail than that.
Rest assured that Spark takes this seriously and are having the appropriate conversations with UFF to ensure this does not reoccur - both for these customers and for customers in other UFF areas.



That's interesting, considering layer 2 profiles aren't configured on a time dependent basis. Well, as far as I know. Correct me I'm wrong here Monza.

 

Good to see that it's in the works to being sorted though. I'm sure the original poster will be stoked!

 
 
 
 


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Ultimate Geek
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Spark NZ

  # 1335064 1-Jul-2015 14:09
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No-one said that the layer two profile was time dependant.




My views are my own, and may not necessarily represent those of my employer.

240 posts

Master Geek
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  # 1335067 1-Jul-2015 14:12
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Correct, there is no time dependent restriction. The issue is always there but only becomes apparent at peak times.

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  # 1335073 1-Jul-2015 14:21
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Monza: Correct, there is no time dependent restriction. The issue is always there but only becomes apparent at peak times.


Ahhh ok. That shines a bit more light on the cause.
I'm sure I speak for many when saying thanks for the info cool

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Master Geek
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  # 1335308 1-Jul-2015 19:45
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Can those on Spark UFB in Hamilton report back any improvement tonight?



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Master Geek
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  # 1335340 1-Jul-2015 20:30
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Monza: Can those on Spark UFB in Hamilton report back any improvement tonight?


Hi I was the OP - speeds are back to normal - had dipped downed to like 8mbps at night so to see 90 is great - Netflix working smoothly again and in HD


 
 
 
 


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Master Geek
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  # 1335343 1-Jul-2015 20:32
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Good to see, thanks.

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  # 1335370 1-Jul-2015 21:15
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Yup good news here to. Soooo stoked. Just hoping it stays like this.

Thanks to everyone that got this sorted. Much appreciated.

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