Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




21 posts

Geek


# 175091 16-Jun-2015 22:01
Send private message

My wife's prepay mobile needs to be topped up, but since approximately 3:00 pm today she has been unable to top-up or check her prepay account balance. When attempting to call anyone an automated message plays stating that an "IT upgrade" is in progress and to try again later. The Spark mobile service alert page at https://www.spark.co.nz/help/servicealert/mobileservicealert notes that there is an "PPHD" issue affecting some customers but offers no advice on when it might be resolved. Does anyone here know what a PPHD issue is and how long it typically takes to resolve?

I have not seen this mentioned in any forum yet, so does anyone else have the same issue and/or know if this is a widespread problem or if it just affects a small number of customers? My wife is stuck at the moment - she cannot make any calls because she has no credit, but is not able to top-up because of the outage. If this sounds familiar to anyone and they know of a way to top-up during an outage I'd be very interested in their response...

Create new topic
8041 posts

Uber Geek
+1 received by user: 849

Subscriber

  # 1326259 17-Jun-2015 08:57
Send private message

Seems Ok at present.   Why doesn't she have an auto top set so when the balance gets to say $5 it tops up,  makes life way easier.   Is she on a prepay plan or just casual??




Regards,

Old3eyes


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.