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957 posts

Ultimate Geek
+1 received by user: 58


  # 1328078 19-Jun-2015 20:00
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tdgeek:
maxeon: Spark thinks I am still on the 100/50 plan and there is an open order to move me to 200/20. 

The tech has installed the phone, and from what I can see the UPLOAD speed has dropped exactly from 50 to 20. 

She insists that I am still on 100/50. 

"From what i can see you are 100/50 -- if you have issues with your speed you will need to speak to the Broadband Technical on 0800225598 "

"im sorry but you will need to speak to the Broadband Helpdesk -- im unable to do any provisioning here for the fibre plans and i can only tell you what i can see on the account and that shows 100/50  "

I will wait for the weekend and try calling them on Monday if the speeds don't change. 


PM me the phone/account number I can check Monday


Thanks - PM'd you :) 
Will wait till Monday. 

16348 posts

Uber Geek
+1 received by user: 3227

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  # 1328080 19-Jun-2015 20:01
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Talkiet:
tdgeek: [snip] Back in the day the unlimited trial plans were in a seperate pool, with traffic management.
[snip]


Just to clarify - that's WAY back in the day, during Go Large and Bigtime. The most recent unlimited plan has never had any traffic management applied to it, despite what anyone has said, even if they are totally up with it and have a mate in Spark that told them, or if they were told by the helpdesk etc. Didn't happen.

Cheers - N



Fair call, I should have clarified the current plan better. Oct 06, maybe 07, yes that is way back in the day when they started

 
 
 
 


16348 posts

Uber Geek
+1 received by user: 3227

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  # 1328081 19-Jun-2015 20:01
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tdgeek:
Talkiet:
tdgeek: [snip] Back in the day the unlimited trial plans were in a seperate pool, with traffic management.
[snip]


Just to clarify - that's WAY back in the day, during Go Large and Bigtime. The most recent unlimited plan has never had any traffic management applied to it, despite what anyone has said, even if they are totally up with it and have a mate in Spark that told them, or if they were told by the helpdesk etc. Didn't happen.

Cheers - N



Fair call, I should have clarified the current plan better. Oct 06, maybe 07, yes that is way back in the day when Go Large started

157 posts

Master Geek
+1 received by user: 7


  # 1328098 19-Jun-2015 20:47
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new zealand fibre optic speeds seem to lead the way like our building technology does.  how is it possible our small country is able to achieve such greatness?



957 posts

Ultimate Geek
+1 received by user: 58


  # 1329191 22-Jun-2015 12:36
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Further Update: 

Spark confirmed the plan change went through from 100/50 (copper) to 200/20 (VOIP) on the 19th. 

Since then the both Chorus and Spark systems can see it showing as 200/20 but the speeds I am receiving are only 100/20. 

Is there anyone else here on GZ on the new spark 200/20 plans that have had similar issues?
How did you test your download speeds? 





957 posts

Ultimate Geek
+1 received by user: 58


  # 1329304 22-Jun-2015 14:23
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Further Update: 

Line speed issues are resolved after Spark confirming over the phone saying the plan change only happened today after 10:50AM.

I have logged in remotely to test and yes I can get the 200/20 speeds now :) 

Very happy. 

https://www.speedtest.net/result/4449840890.png



About the VOIP cracking sounds, I am going to try connecting my phone line directly to the ONT tonight when I get home to see if I can isolate the problem. 

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