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# 175194 20-Jun-2015 23:08
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I would like to change to Spark, however so far I'm stuck in a loop on their website trying to set the data caps so when my prepay "plan" runs out of data, it doesn't automatically start burning up all my credit on casual data at 4G speeds.

I've looked around, and followed the online instructions, but so far everything I've tried winds up in a big circle back at the start.

This could be because whenever I type m.spark.co.nz/yt it redirects me, or it could be because I see no "Manage Services" which is the next step in the instructions. I would ideally like to port tomorrow if I can get past this frustrating barrier to doing so.

Thanks :)

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  # 1328508 20-Jun-2015 23:08
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 1328552 21-Jun-2015 03:32
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Unless something has changed, this is what put me off Spark is that they have no way on Prepaid for managing a data or calling limit so when you run out of what is on your prepaid pack you dont end up using all your credit. 

They will send you warning text but once your data has run out if you don't add on another pack it will start going through your credit. 

I think it is only possible on post paid to set a limit which might be the directions you are reading. 



 
 
 
 


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  # 1328572 21-Jun-2015 08:49
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My Nexus 4 has the ability to restrict the amount of data you use per month.  If you're using an Android I assume you have that option..




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Old3eyes




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  # 1328581 21-Jun-2015 09:37
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thelongwayround: Unless something has changed, this is what put me off Spark is that they have no way on Prepaid for managing a data or calling limit so when you run out of what is on your prepaid pack you dont end up using all your credit.


I haven't been on Telecom network since the first few months of the XT network I copped 2 $1000 bills - so I went back to using CDMA until they closed it down, then onto Vodafone. I was really looking forward to the music plan but if I can't stop casual data usage then I will stay with Skinny.

thelongwayround: I think it is only possible on post paid to set a limit which might be the directions you are reading.


"all of our new Ultra mobile plans come with Data Caps"... thing is unless I'm missing something, when I look at plans I don't see some called ultra mobile and some not?

I am sure you must be right, it must be post paid. Therefore I'm out of luck here.

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  # 1328641 21-Jun-2015 12:32
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Ultra Plans are postpaid/on account, Prepaid plans are not.

 

 

 

There are no Data Cap options for Prepaid, I would recommend topping up the amount required for your Prepaid pack so you don't have any left over credit to be used at casual rates.

 

.

 

You can setup auto-pay and auto-topup functions now which could assist..

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  # 1328719 21-Jun-2015 15:59
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What does http://www.spark.co.nz/onliness as you should be able to set data caps in there.







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  # 1328768 21-Jun-2015 18:57
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BarTender - that's the loop I speak of. I log in there and the menu has data option and when I click that it goes to a page that speaks of data caps and when I follow that link it goes to page with clear instructions and when I click on that link it loops back to first page and there is no menu option which the instructions say to go to. Sorry that's all a bit vague but im not near my pc or phone. I guess if I was on a plan the menu options would appear differently to how it does under prepay.

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