interesting.. i think thats some sorta 3rd party complaints source if say telecom, telstra or whatever telecommunications company does not come to standard with your complaint...
I complained months back about the fault and they filed an incident report. I put in a formal complaint in this week regarding not getting my initial fault or incident sorted. That complaint I can use.
Apologies, you have been given incorrect advice. I have chased up our 3rd tier support Alcatel Lucent, and they are currently investigating, it appears the reported faults so far were quite intermittent so was proving hard to find recent examples, I have provided further relevant details so hope they can progress the investigation.Is this an intermittent issue for you or does it happen all the time?
My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..