Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




130 posts

Master Geek


# 177077 21-Jul-2015 10:19
Send private message

We have put up with very slow ADSL speeds since we moved in. It was only when I was setting up a new router for one of the neighbours that I realised they had significantly faster connectivity. (15mbps vs our 900 kbps)

We are semi rural which I initially attributed the slowness to, and was looking at RBI wireless on 4G 700, just so I could do things like work from home, watch netflix etc

Just to rule out the issue being my router, it was tested at the neighbours, and worked just fine.

I suspect it may have something to do with the state of the cabling to the house. When we moved in, there was no phone and internet, despite Spark advising it was all set up. Begrudgingly they sent a tech out, only when we agreed to pay for them if it was found to be an issue with the wiring at the house. Long story short - tech tested and found the fault at the street, and had to use the second cable pair to the house. 

Does anyone know if Spark keep records of connection speeds on a circuit - I want to know if it was running faster prior to this cable damage, as ultimately I should be able to get much faster connections than I am currently.

 

I would like Spark to fix this if possible, as we have been a customer for a long time, and like them as a provider. If we go RBI, then it is not through Spark any longer for internet or phone.

 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
5744 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 1348217 21-Jul-2015 10:19
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



28442 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1348229 21-Jul-2015 10:22
Send private message

Wiring inside your property is owned by you, not Chorus or your ISP.

Do you pay for wiring insurance? What are your sync stats?



 
 
 
 




130 posts

Master Geek


  # 1348241 21-Jul-2015 10:29
Send private message

But the wiring on the street is not owned by us, which is where the initial damage was. If it's possible to get the line attenuation details etc from before and after, from Spark, we will know if the slowness was always an issue, or just after the cable was damaged. I would not expect to see such a decrease in speed over a 100M run, on a cable in good condition. i.e. we are only 100M away from the neighbour with much faster internet.

 

 

 

Sync stats etc will need to wait until I get home. I cannot work there, as the internet is too slow.

8967 posts

Uber Geek

Lifetime subscriber

  # 1348245 21-Jul-2015 10:31
Send private message

are you even connected to the same equipment as your neighbour?



130 posts

Master Geek


  # 1348249 21-Jul-2015 10:37
Send private message

How would one know? We are on a dead end street, with large farms between us and the next town, so the expectation would be they would just have continued the cable run for the whole street. If we are not on the same equipment, it would make sense, as the next town is about 10km is the other direction.

8967 posts

Uber Geek

Lifetime subscriber

  # 1348252 21-Jul-2015 10:40
Send private message

you need someone to check for you but it doesnt seem likely if its a dead end street, but there is a chance.


725 posts

Ultimate Geek

Trusted
Spark NZ

  # 1348270 21-Jul-2015 11:24
Send private message

PM me your details, and I'll dig out what I can of your connect rate history.




My views are my own, and may not necessarily represent those of my employer.


 
 
 
 


28442 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1348294 21-Jul-2015 11:46
Send private message

We really need your sync stats to see that they are.





130 posts

Master Geek


  # 1348297 21-Jul-2015 11:48
Send private message

Thanks Dave.

PM Sent.

4549 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1348300 21-Jul-2015 11:51
Send private message

Try answering PeterReader post as much as you can.





5580 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1348302 21-Jul-2015 11:53
Send private message

What area are you?





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




130 posts

Master Geek


  # 1348307 21-Jul-2015 12:04
Send private message

In Te Horo, about 70km north of Wellington

1969 posts

Uber Geek

Trusted
Subscriber

  # 1348321 21-Jul-2015 12:25
Send private message

spearsniper: In Te Horo, about 70km north of Wellington


As Steve says - please try and get the sync stats from your modem and post them up.

The folks on this website are very very good at deciphering the numbers.... but it might also be good to know how far away you are from your neighbour. 

The 2nd pair in a sheath is typically the fault pair, and can be press ganged into service but who knows what condition it's in, whether its been reused elsewhere etc etc etc. Not all copper is created or kept equal




________

 

Antonios K

 

Click to see full size




130 posts

Master Geek


  # 1348323 21-Jul-2015 12:28
Send private message

spearsniper:  Sync stats etc will need to wait until I get home. I cannot work there, as the internet is too slow.


spearsniper: i.e. we are only 100M away from the neighbour with much faster internet.


I'll update with the Sync stats as soon as possible.

725 posts

Ultimate Geek

Trusted
Spark NZ

  # 1348330 21-Jul-2015 12:36
Send private message

Connect rate history that I can see in the Spark records for the last 30 days shows the connection hovering around the 1-2mbit mark.
From Chorus I can see a little further back - back to around 30 May - and same story.

Are you rural?  Are there any electric fences near you? 






My views are my own, and may not necessarily represent those of my employer.


 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.