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1495 posts

Uber Geek

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# 177135 23-Jul-2015 16:43
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Anyone else having trouble accessing microsoft websites at the moment?  Timing out for me on Spark UFB and has been very slow/broken all day.

example tracert:

C:\Users\admin>tracert mail.live.com

Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.143.19]
over a maximum of 30 hops:

  1     2 ms     3 ms     2 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     6 ms     6 ms     3 ms  ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
  5     5 ms     4 ms     2 ms  ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
  6    29 ms    31 ms    33 ms  xe7-0-2.sgbr3.global-gateway.net.nz [202.50.232.10]
  7    35 ms    31 ms    30 ms  ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]
  8    28 ms    31 ms    31 ms  198.200.130.241
  9    28 ms    30 ms    32 ms  ae1-0.syd03-96cbe-1b.ntwk.msn.net [204.152.140.113]
 10   120 ms   119 ms   122 ms  ae6-0.hnl01-96cbe-1a.ntwk.msn.net [191.234.82.28]
 11   168 ms   171 ms   173 ms  ae6-0.lax-96cbe-1b.ntwk.msn.net [191.234.81.43]

 12   179 ms   178 ms   179 ms  ae10-0.by2-96c-1a.ntwk.msn.net [191.234.80.138]

 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17   179 ms   175 ms   184 ms  origin.by172w.bay172.mail.live.com [65.55.143.19]

Trace complete.


Rang Spark helpdesk and they can replicate, and have classed it as a broken website issue.

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1495 posts

Uber Geek

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  # 1350612 23-Jul-2015 16:55
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Can connect fine on my Australian work VPN, suggests some kind of routing issue.

814 posts

Ultimate Geek

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  # 1350667 23-Jul-2015 18:56
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Working fine for me via Snap. Takes a different (peered) route though:

tracert mail.live.com

Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.204] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Router [192.168.2.1]
  2    37 ms    30 ms    37 ms  57.35.69.111.static.snap.net.nz [111.69.35.57]
  3    23 ms    35 ms    40 ms  snap1.ape.nzix.net [192.203.154.120]
  4    23 ms    38 ms    41 ms  microsoft.ape.nzix.net [192.203.154.162]
  5   224 ms   226 ms   241 ms  191.234.85.29
  6   222 ms   242 ms   203 ms  104.44.8.104
  7   193 ms   190 ms   199 ms  be-4-0.ibr01.by2.network.microsoft.com [104.44.4.3]
  8   178 ms   201 ms   208 ms  104.44.8.191
  9   197 ms   198 ms   211 ms  10.104.25.139
 10   203 ms   207 ms   197 ms  10.60.128.175
 11   191 ms   218 ms   234 ms  10.60.141.129
 12   195 ms   200 ms   191 ms  10.60.1.27
 13   190 ms   208 ms   215 ms  origin.by179w.bay179.mail.live.com [65.55.157.204]

Trace complete.

 
 
 
 


782 posts

Ultimate Geek


  # 1350747 23-Jul-2015 20:27
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Maybe unrelated, but we were having issues sending mail to microsoft domains (live/outlook/hotmail etc) when using VF DNS.  Unable to resolve MX.  Switched to Google DNS and fault went away.

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