Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1447 posts

Uber Geek
+1 received by user: 390


# 177418 1-Aug-2015 21:42
Send private message

How less than awesome!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3885 posts

Uber Geek
+1 received by user: 1757

Subscriber

  # 1356852 1-Aug-2015 21:54
2 people support this post

Guessing their plans are cheaper than that of ISPs that do have 24hr call centre's?





5561 posts

Uber Geek
+1 received by user: 1560

Moderator
Trusted
Lifetime subscriber

  # 1356889 1-Aug-2015 23:34
Send private message

Wouldn't expect them to.

 
 
 
 


924 posts

Ultimate Geek
+1 received by user: 76


  # 1356937 2-Aug-2015 08:20
One person supports this post
Send private message

Why would you ring up to query your bill in the middle of the night? 

2738 posts

Uber Geek
+1 received by user: 1245

Trusted
Lifetime subscriber

  # 1356941 2-Aug-2015 08:48
Send private message

But but... Everyone wants to query their account and get a credit for one text message at 4am?? Don't they.

The broadband helpdesk is 24/7... but a very limited support staff from my experience.







1447 posts

Uber Geek
+1 received by user: 390


  # 1357021 2-Aug-2015 11:05
One person supports this post
Send private message

riahon: Why would you ring up to query your bill in the middle of the night? 


A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.


8078 posts

Uber Geek
+1 received by user: 856

Subscriber

  # 1357031 2-Aug-2015 11:17
4 people support this post
Send private message

Mark:
riahon: Why would you ring up to query your bill in the middle of the night? 


A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.


This thread sounds like a bitch session for the sake of one..




Regards,

Old3eyes


2235 posts

Uber Geek
+1 received by user: 983

Trusted
Subscriber

  # 1357062 2-Aug-2015 11:52
2 people support this post
Send private message

old3eyes:
Mark:
riahon: Why would you ring up to query your bill in the middle of the night? 


A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.


This thread sounds like a bitch session for the sake of one..


Sounds like 80% of the threads on geekzone 😁

 
 
 
 


2738 posts

Uber Geek
+1 received by user: 1245

Trusted
Lifetime subscriber

  # 1357065 2-Aug-2015 12:02
2 people support this post
Send private message

Online chat, if you have time to post on Geekzone right now during the day you would have time to post in online chat and they can get it sorted. I've always used them whenever I have a problem





924 posts

Ultimate Geek
+1 received by user: 76


  # 1357092 2-Aug-2015 12:49
Send private message

Mark:
riahon: Why would you ring up to query your bill in the middle of the night? 


A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.



That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM. 



1447 posts

Uber Geek
+1 received by user: 390


  # 1357312 2-Aug-2015 21:14
Send private message

old3eyes: 
This thread sounds like a bitch session for the sake of one..


Yup!



1447 posts

Uber Geek
+1 received by user: 390


  # 1357315 2-Aug-2015 21:18
Send private message

riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM. 


Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.



8654 posts

Uber Geek
+1 received by user: 2977

Lifetime subscriber

  # 1357336 2-Aug-2015 21:31
One person supports this post
Send private message

well if its a fault or lost or stolen phone they have a 24/7 faults line for that, but general help/enquires you have to call during opening hours

4500 posts

Uber Geek
+1 received by user: 1068


  # 1357355 2-Aug-2015 22:10
Send private message

Mark:
riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM. 


Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.



Was it a mission-critical request?

671 posts

Ultimate Geek
+1 received by user: 129


  # 1357402 3-Aug-2015 02:22
Send private message

quickymart:
Mark:
riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM. 


Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.



Was it a mission-critical request?


Mission critical or not its about a level of service and something some of us value very highly, Where companies with 24/7 contact is available I will often ignore any options where it is not, I am more comfortable in the evening/night and contact centres are often quieter during this time so I often chose to make that type of call during this time.




Perpetually undecided.

924 posts

Ultimate Geek
+1 received by user: 76


  # 1357404 3-Aug-2015 04:41
Send private message

I am off to work soon. I rang Spark now because this is the time that suits MEEEEEEE!!!!!!!!!!!!!!! Oh they are closed when all I wanted was to get them to swap my sim. Oh well, I guess I am not as important as having staff work 24/7 to suit my frivolous needs.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.