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# 177561 6-Aug-2015 20:03
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Unsure if its Spark, or all RSP's on Enable down here. 

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Ultimate Geek
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  # 1360261 6-Aug-2015 20:07
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Hi
https://www.spark.co.nz/help/servicealert/broadbandservicealert

Just spark I think, but checking with clients now :)

Clint

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Master Geek
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  # 1360262 6-Aug-2015 20:07
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Fibre says it is connected but there is no Internet. Papanui

 
 
 
 


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Ultimate Geek
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  # 1360276 6-Aug-2015 20:51
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It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

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  # 1360279 6-Aug-2015 20:58
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mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!


Do you not have a mobile? What are you writing this from

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Ultimate Geek
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  # 1360428 7-Aug-2015 07:48
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Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!


Do you not have a mobile? What are you writing this from


On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes

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Ultimate Geek
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Spark NZ

  # 1360446 7-Aug-2015 08:30
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Service was restored around midnight last night.  If your service is still not working please make sure you restart everything, and if no joy, give us a call!




My views are my own, and may not necessarily represent those of my employer.

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Ultimate Geek
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  # 1360457 7-Aug-2015 08:52
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Need to get fiber first before I can join the rest and complain.  

Instead I will stick with complaining about HFC performance...   :-)




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

 
 
 
 


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Ultimate Geek
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  # 1360690 7-Aug-2015 14:18
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So what happened to kill it for 7 hours?

anyone know the truth?

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Ultimate Geek
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Spark NZ

  # 1360691 7-Aug-2015 14:22
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It was a Fibre cut. 
Please rest assured Spark has appropriate actions underway to ensure that we should not see a repeat of this.




My views are my own, and may not necessarily represent those of my employer.

Baby Get Shaky!
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  # 1360695 7-Aug-2015 14:33
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Wasn't aware Riccarton was no longer part of Christchurch? Learn something new everyday.

Considering all the issues Fibre avoids over ADSL (poor line quality, weather, dodgy connections etc) I think the occasional drop of service is a fair trade off (not that I still wouldn't be standing by the modem the whole time offering a small prayer mind you).

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Ultimate Geek
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  # 1360697 7-Aug-2015 14:41
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yeh I know its a fibre cut but what caused it? will it be on the tv news?

i know otago got hit last year with the same.. when  digger cut through the main fibre running along
railway tracks?

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  # 1360699 7-Aug-2015 14:43
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mrphil:
Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!


Do you not have a mobile? What are you writing this from


On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes


Don't want to sound pedantic but does the pizza place not have an 0800?





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Ultimate Geek
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Spark NZ

  # 1360701 7-Aug-2015 14:50
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Put down the pitchforks, I do not have any specific details around the Fibre cut. ;)




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Master Geek
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  # 1360835 7-Aug-2015 18:54
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2 x 144-fibre cables were struck at a depth of 2.5m as a result of thrusting under the road

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  # 1360840 7-Aug-2015 19:07
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sorceror: 2 x 144-fibre cables were struck at a depth of 2.5m as a result of thrusting under the road


Hahaha I'm going to take a punt and wonder if it was Enable installing more UFB.

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