Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




21044 posts

Uber Geek

Trusted
Lifetime subscriber

# 178978 21-Aug-2015 11:37
Send private message

Hi. 

We have a customer (Voyager is their ISP) who when they try and send email to a domain hosted by XTRA/Spark get a 421 code from Sparks Servers Immediately and repeatedly. 

Customer is on no known blacklists. 

Unsure who to contact, obviously I'm guessing business helpdesk isn't likely to know or be able to help as it's not their customer. 

Does Xtra have a helpdesk for this stuff?


Create new topic
4622 posts

Uber Geek


  # 1371514 21-Aug-2015 12:13
Send private message

Maybe 0800287463 ?



21044 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1371524 21-Aug-2015 12:28
Send private message

As I expected, calling them resulted in them telling us without a customer number or account number they couldn't help. 


 
 
 
 


639 posts

Ultimate Geek


  # 1371578 21-Aug-2015 13:23
Send private message

Years ago (2011) I used the email

security@xtra.co.nz

For this sort of thing. It may or may not still work

Clint

15110 posts

Uber Geek


  # 1371581 21-Aug-2015 13:27
Send private message

How is it blocked? If it is blocked on a blacklist, then wouldn't it be the IP's owners responsibility to contact the relevant blacklist. Usually these blacklists have a way to automatically get yourself removed. I am having the reverse proble at the moment, where Xtras IP is blacklisted by a NZ email provider, and getting the blacklist removed seem to be impossible, as it keeps getting reblacklisted.



21044 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1371583 21-Aug-2015 13:29
Send private message

mattwnz: How is it blocked? If it is blocked on a blacklist, then wouldn't it be the IP's owners responsibility to contact the relevant blacklist. Usually these blacklists have a way to automatically get yourself removed. I am having the reverse proble at the moment, where Xtras IP is blacklisted by a NZ email provider, and getting the blacklist removed seem to be impossible, as it keeps getting reblacklisted.


The only provider they are having any issue with is Xtra, we have checked all the blacklists are they are not on any. Mail server config is ok.

15110 posts

Uber Geek


  # 1371620 21-Aug-2015 14:15
Send private message

networkn:
mattwnz: How is it blocked? If it is blocked on a blacklist, then wouldn't it be the IP's owners responsibility to contact the relevant blacklist. Usually these blacklists have a way to automatically get yourself removed. I am having the reverse proble at the moment, where Xtras IP is blacklisted by a NZ email provider, and getting the blacklist removed seem to be impossible, as it keeps getting reblacklisted.


The only provider they are having any issue with is Xtra, we have checked all the blacklists are they are not on any. Mail server config is ok.


I get this same type of problem with hotmail. The IP isn't on any blacklists according to MXtoolbox, yet hotmail will block the email, and hotmail have no way to get off the blacklisting as they appear use their own inhouse system, which you can't contact either. The whole system really does suck. Really there is no choice but to send via another smtp server when that happens.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.