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12 posts

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# 179032 23-Aug-2015 22:55
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Ive been having issues with twitch.tv lately being insanely laggy.

Some tracerts ive done show routing going through japan and getting really high ping at the global gateways - this only seems to be the case for twitch as other sites have normal ping at the gateways.

Tracing route to twitch.tv [192.16.71.176]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 252 ms 377 ms 453 ms 222.152.45.97
3 * * * Request timed out.
4 564 ms 436 ms * ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 335 ms 339 ms 328 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 405 ms 444 ms 497 ms xe0-0-4.sgbr3.global-gateway.net.nz [122.56.127.94]
7 795 ms * 73 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246]
8 152 ms 274 ms 564 ms ae-3.a04.sydnau03.au.ra.gin.ntt.net [103.13.80.125]
9 259 ms 196 ms 236 ms ae-3.r05.sydnau01.au.bb.gin.ntt.net [202.68.64.124]
10 655 ms 640 ms 477 ms ae-8.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.3.76]
11 936 ms 873 ms 599 ms ae-19.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.6.209]
12 738 ms 767 ms 834 ms ae-1.r27.tokyjp05.jp.bb.gin.ntt.net [129.250.7.41]
13 804 ms 664 ms 628 ms ae-0.pccw.tokyjp05.jp.bb.gin.ntt.net [129.250.66.102]
14-30 * * * Request timed out.


Trace complete.

Tracing route to www.bbc.co.uk [31.3.246.202]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 96 ms 49 ms 222.152.45.97
3 * * * Request timed out.
4 75 ms * 66 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 60 ms 73 ms 41 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 77 ms 71 ms 84 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 207 ms 167 ms 208 ms 203.96.120.142
8 216 ms 209 ms 220 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
9 205 ms 205 ms 208 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]
10 171 ms 181 ms 183 ms ae60.edge1.SanJose2.Level3.net [4.28.172.109]
11 330 ms 307 ms 424 ms ae-240-3616.edge6.London1.Level3.net [4.69.166.93]
12 409 ms 456 ms 451 ms ae-240-3616.edge6.London1.Level3.net [4.69.166.93]
13 804 ms 1126 ms 1084 ms REDSTATION.edge6.London1.Level3.net [212.113.9.94]
14 * 1092 ms 879 ms 204.dc10.redstation.co.uk [185.5.3.178]
15 946 ms * 961 ms 186-16-200-109.rackcentre.redstation.net.uk [109.200.16.186]
16 942 ms 993 ms 1078 ms h31-3-246-202.host.redstation.co.uk [31.3.246.202]

Trace complete.


What can I do in this situation?

Cheers.

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4173 posts

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  # 1372741 23-Aug-2015 23:20
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The high pings at GGI are an artifact and likely unrelated to the issue. It looks to me like either your local network is congested (are you saturating your upstream, is someone else, are you on Wifi or wired?) or there might be some handover congestion as the pings to even the first external hop (our BNG) are higher than expected.

Unfortunately you've given nearly no information that would help with a diagnosis so I can't be of much more help at the moment sorry.

Plan, access type, DSL stats (if DSL), is the issue only at peak times or any time of day, is it all sites or only some sites, does it affect youtube or Netflix (as we have local caches), If it's at peak times is it every night or only weeknights?, have you made any changes to your network recently? Wired/Wifi? How many other people using the connection? anyone running P2P software?

Cheers - N

ps, edit... Where abouts are you? Do you know what cabinet you are connected to?




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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




12 posts

Geek


  # 1372745 23-Aug-2015 23:31
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Currently on the 200gb plan with a static IP, Ethernet connection, this only happens at peak times and only affects twitch from what ive experienced. Youtube and Netflix unaffected. 1 other using the connection right now, and no P2P connections.

Router stats:

ADSL Link                    Downstream               Upstream
Connection Speed           7058kbps                 869kbps
Line Attenuation                38.5db                    20.7db
Noise Margin                     12.1db                    12.4db

Im in shirley, connected to the exchange outside Shirley Primary school area (SR Shirley)

Cheers

 
 
 
 


8800 posts

Uber Geek

Lifetime subscriber

  # 1372775 24-Aug-2015 06:06
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your second hop is odd

im getting solid 142ms trace routes

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