Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1 post

Wannabe Geek

Topic # 179051 24-Aug-2015 17:16
Send private message

I ordered an iPhone 64GB through Spark on interest free payments and a open plan, I had an email confirming the order and everything.. even says in the email I received - 'Your phone is coming soon! We’ll courier it out within 5 working days'. But when speaking to Spark Live Chat they seem to think the phone I ordered is on back order and they won't be getting any more and offered to cancel the order for the 16GB version instead. I haven't and have stuck with the order just incase.

The thing I don't understand is that it even let me purchase the phone in the first place - I wouldn't have bothered if I knew they were out of stock, if I try to purchase the phone now it says they're out of stock and you can't even add it to cart, but it never told me that when I placed my order.]

Is it possible this is just miscommunication by Spark Support and my phone is on the way or have a just placed an order for a phone i'll never receive? I guess I hasn't been 5 working days but the fact that they can't even provide a tracking number and are saying the order hasn't shipped makes me doubtful. Even a email notifying me from Spark would be nice.

Any similar experiences with Spark to offer insight?

Create new topic
2841 posts

Uber Geek
+1 received by user: 679


  Reply # 1373297 24-Aug-2015 18:52
Send private message

given they have said they aren't getting anymore and to cancel the order I would guess it isn't coming so cancel it

Galaxy S7 Edge


Garmin  Vivoactive HR

270 posts

Ultimate Geek
+1 received by user: 22


  Reply # 1373485 25-Aug-2015 08:11
Send private message

Maybe they are winding down stock in prep for something new on 9th Sep...?



Runnin' and Gunnin'
8064 posts

Uber Geek
+1 received by user: 1009

Mod Emeritus

  Reply # 1373504 25-Aug-2015 09:11
Send private message

(Looks at full page Spark advert advertising iPhone 6 from yesterdays Herald) 

They should be able to get you one, its not like its an old model or anything.

XPD / @DemiseNZ / Gavin
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258


Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch

1061 posts

Uber Geek
+1 received by user: 210

  Reply # 1373625 25-Aug-2015 10:47
One person supports this post
Send private message

imjustjesus:  they won't be getting any more

I guess I hasn't been 5 working days but the fact that they can't even provide a tracking number and are saying the order hasn't shipped makes me doubtful. Even a email notifying me from Spark would be nice.

No online purchasing system is perfect , mistakes happen, stuff goes out of stock at a moments notice, stuff gets discontinued, stock levels in the system can be wrong.

I agree, they should have emailed you saying on backorder or no longer available, thats inexcusable to expect the customer to do the detective work
to find out why goods havnt been sent.
This is all often the norm when buying online, unfortunately .

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10

Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10

VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05

Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56

Intel and IOC announce partnership
Posted 22-Jun-2017 18:50

Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05

Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51

Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50

You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47

Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38

Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03

Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21

Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16

The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16

Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.