Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


# 179051 24-Aug-2015 17:16
Send private message

I ordered an iPhone 64GB through Spark on interest free payments and a open plan, I had an email confirming the order and everything.. even says in the email I received - 'Your phone is coming soon! We’ll courier it out within 5 working days'. But when speaking to Spark Live Chat they seem to think the phone I ordered is on back order and they won't be getting any more and offered to cancel the order for the 16GB version instead. I haven't and have stuck with the order just incase.

The thing I don't understand is that it even let me purchase the phone in the first place - I wouldn't have bothered if I knew they were out of stock, if I try to purchase the phone now it says they're out of stock and you can't even add it to cart, but it never told me that when I placed my order.]

Is it possible this is just miscommunication by Spark Support and my phone is on the way or have a just placed an order for a phone i'll never receive? I guess I hasn't been 5 working days but the fact that they can't even provide a tracking number and are saying the order hasn't shipped makes me doubtful. Even a email notifying me from Spark would be nice.

Any similar experiences with Spark to offer insight?

Create new topic
2868 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1373297 24-Aug-2015 18:52
Send private message

given they have said they aren't getting anymore and to cancel the order I would guess it isn't coming so cancel it




Galaxy S8

 

Garmin  Vivoactive 3




431 posts

Ultimate Geek

Lifetime subscriber

  # 1373485 25-Aug-2015 08:11
Send private message

Maybe they are winding down stock in prep for something new on 9th Sep...?

 
 
 
 


xpd

Chief Trash Bandit
9940 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 1373504 25-Aug-2015 09:11
Send private message

(Looks at full page Spark advert advertising iPhone 6 from yesterdays Herald) 

They should be able to get you one, its not like its an old model or anything.





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam


1877 posts

Uber Geek


  # 1373625 25-Aug-2015 10:47
One person supports this post
Send private message

imjustjesus:  they won't be getting any more


I guess I hasn't been 5 working days but the fact that they can't even provide a tracking number and are saying the order hasn't shipped makes me doubtful. Even a email notifying me from Spark would be nice.



No online purchasing system is perfect , mistakes happen, stuff goes out of stock at a moments notice, stuff gets discontinued, stock levels in the system can be wrong.

I agree, they should have emailed you saying on backorder or no longer available, thats inexcusable to expect the customer to do the detective work
to find out why goods havnt been sent.
This is all often the norm when buying online, unfortunately .

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.