Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




75 posts

Master Geek
+1 received by user: 6


Topic # 179140 28-Aug-2015 11:36
Send private message

I have a Technicolor TG589vn v2 which was provided by Spark when my VDSL connection was set up. Everything seems to work fine on the wired LAN, but using a Windows 7 laptop on wireless I am getting disconnected at exactly hourly intervals.

The disconnections seem to occur at the same time past-the-hour as the end of the DHCP lease, but the lease lasts 24 hours and the disconnections are every hour.

Has anyone seen this problem before? Any ideas how I might fix it?

Filter this topic showing only the reply marked as answer Create new topic
19665 posts

Uber Geek
+1 received by user: 3491

Trusted
Subscriber

  Reply # 1375611 28-Aug-2015 12:05
Send private message

Update wireless drivers and see what happens. Group key renewal interval on routers is often at 3600 seconds so if you can see that on the router, try dropping it to 1800 and see if it makes it every half hour. If it does then see if newer wireless drivers list that as something that they fix.




Richard rich.ms



75 posts

Master Geek
+1 received by user: 6


  Reply # 1375614 28-Aug-2015 12:18
Send private message

Unfortunately I can't see a "group key renewal" setting.

Regarding drivers, the router seems to be using the latest firmware. Also, from here:

"The Spark Technicolor TG-series gateways cannot be updated by the end user. Spark will push updates to the modem when required."

 
 
 
 


19665 posts

Uber Geek
+1 received by user: 3491

Trusted
Subscriber

  Reply # 1375638 28-Aug-2015 12:44
Send private message

Not for the router, for the wireless card in the windows 7 machine.




Richard rich.ms

6497 posts

Uber Geek
+1 received by user: 2029

Subscriber

  Reply # 1375644 28-Aug-2015 12:57
Send private message

do any other devices disconnect? thats the easiest way to rule out the router or the device as the issue



75 posts

Master Geek
+1 received by user: 6


  Reply # 1375671 28-Aug-2015 13:36
Send private message

I think I've seen simiar disconnects on another laptop - will run some more tests this evening.

6497 posts

Uber Geek
+1 received by user: 2029

Subscriber

  Reply # 1375682 28-Aug-2015 13:47
Send private message

bakery2k: I think I've seen simiar disconnects on another laptop - willrun some more tests this evening.


if you can narrow down where the issue is it might make it easier to fix



75 posts

Master Geek
+1 received by user: 6


  Reply # 1380453 5-Sep-2015 23:00
Send private message

This problem now seems to be solved.

It was being caused by the router's "Automatic Channel Selection" feature. Setting "Channel Selection" to "Manual" (and disabling "Power Reduction") has stopped the disconnections.

Thanks for your help.

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.