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596 posts

Ultimate Geek
+1 received by user: 25


Topic # 180726 19-Sep-2015 13:42
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I start off buy going to the live chat on the Spark website, the CSR tells me they need to book a call back, ok no problem I get a call back from a nice person in Manila.  This is at around 7.30pm Friday.  They tell me Spark accounts are closed and I need to call 128 tomorrow morning (Saturday) after 8am.  So I do this but the number appears invalid?  I use Vodafone for my mobile and Spark for broadband, I don't use or need a land line (There is a landline attached to the Spark account but I do not have access to it as I receive the broadband only via ubiquiti link).  I get straight back on the live chat again today (Saturday) after 8am and this time I am told Spark accounts is closed and I need to call back on Monday?

After reading this thread here: http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=176895

T
his just makes me just want to close my Spark account do what the op was going to do in this thread, change to a provider with NZ based support.  I don't have anything against these people in Manila but their level of customer server is appalling and its just so difficult to achieve with them, they either don't seem to have any common sense or just don't know how to do their job's properly.  I get told one thing by someone and then another thing by someone else, this wastes my time and it wastes theirs too.

Since the Manila call centre are of no help, and I am unable to call 128 from my mobile, my only other option is to drive somewhere where there is a landline, hence why I am posting here.  It would be much appreciated if someone from Spark can PM me, and i'll send you my details.

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596 posts

Ultimate Geek
+1 received by user: 25


  Reply # 1390825 20-Sep-2015 23:45
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Update: I've managed to get everything sorted out now, after repeatedly logging call backs via the spark website until I was able to speak with someone who knew what they were doing. I also got hung up on once during all of this, plus passed around the call centre, put on hold countless times whilst the CSRs said they were sorting my account out (well supposedly) only to be greeted by someone else after waiting 20min and this new person had no idea about the previous CSR who said they were sorting it. I had to give my account details and start over again and this happened multiple times. This is not acceptable Spark! A total lack of customer support.

1220 posts

Uber Geek
+1 received by user: 216


  Reply # 1390829 21-Sep-2015 00:08
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Did you try their online chat facility? I tend to get a better experience via that avenue than the process of being shunted between departments.




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4649 posts

Uber Geek
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Trusted

  Reply # 1390891 21-Sep-2015 08:20
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I tend to calls sales and say I was after someone in accounts. For some reason sales always seem to pick up calls quickly.

+1 to online chat too, often easier.




Twitter: @nztechfreak
Blogs: HeadphoNZ.org


1748 posts

Uber Geek
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  Reply # 1390965 21-Sep-2015 09:30
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C'mon guys, read the first sentence of the post. They started with online chat.




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