Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

594 posts

Ultimate Geek
+1 received by user: 22


Topic # 180726 19-Sep-2015 13:42
Send private message

I start off buy going to the live chat on the Spark website, the CSR tells me they need to book a call back, ok no problem I get a call back from a nice person in Manila.  This is at around 7.30pm Friday.  They tell me Spark accounts are closed and I need to call 128 tomorrow morning (Saturday) after 8am.  So I do this but the number appears invalid?  I use Vodafone for my mobile and Spark for broadband, I don't use or need a land line (There is a landline attached to the Spark account but I do not have access to it as I receive the broadband only via ubiquiti link).  I get straight back on the live chat again today (Saturday) after 8am and this time I am told Spark accounts is closed and I need to call back on Monday?

After reading this thread here:

his just makes me just want to close my Spark account do what the op was going to do in this thread, change to a provider with NZ based support.  I don't have anything against these people in Manila but their level of customer server is appalling and its just so difficult to achieve with them, they either don't seem to have any common sense or just don't know how to do their job's properly.  I get told one thing by someone and then another thing by someone else, this wastes my time and it wastes theirs too.

Since the Manila call centre are of no help, and I am unable to call 128 from my mobile, my only other option is to drive somewhere where there is a landline, hence why I am posting here.  It would be much appreciated if someone from Spark can PM me, and i'll send you my details.

Create new topic

594 posts

Ultimate Geek
+1 received by user: 22


  Reply # 1390825 20-Sep-2015 23:45
Send private message

Update: I've managed to get everything sorted out now, after repeatedly logging call backs via the spark website until I was able to speak with someone who knew what they were doing. I also got hung up on once during all of this, plus passed around the call centre, put on hold countless times whilst the CSRs said they were sorting my account out (well supposedly) only to be greeted by someone else after waiting 20min and this new person had no idea about the previous CSR who said they were sorting it. I had to give my account details and start over again and this happened multiple times. This is not acceptable Spark! A total lack of customer support.

1168 posts

Uber Geek
+1 received by user: 199

  Reply # 1390829 21-Sep-2015 00:08
Send private message

Did you try their online chat facility? I tend to get a better experience via that avenue than the process of being shunted between departments.

Laptop: MacBook (Intel Core m7 1.3Ghz, 8GB RAM, 512GB SSD)


Desktop: iMac 5K (i7 4.0GHz, 16GB RAM, 512GB SSD)


Smartphone: iPhone 6s Plus 128GB



4649 posts

Uber Geek
+1 received by user: 470


  Reply # 1390891 21-Sep-2015 08:20
Send private message

I tend to calls sales and say I was after someone in accounts. For some reason sales always seem to pick up calls quickly.

+1 to online chat too, often easier.

Twitter: @nztechfreak

1648 posts

Uber Geek
+1 received by user: 785

  Reply # 1390965 21-Sep-2015 09:30
Send private message

C'mon guys, read the first sentence of the post. They started with online chat.

Location: Dunedin

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49

Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04

HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53

BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44

Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00

Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58

PC sales could be worse
Posted 17-Jul-2017 07:34

Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38

NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53

Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49

Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52

Vodafone announces expansion of $5 Daily Roaming
Posted 13-Jul-2017 10:20

Intel unveils powerful Intel Xeon Scalable processors
Posted 12-Jul-2017 20:41

Cloud storage plans compared
Posted 12-Jul-2017 19:00

Enable Networks connects 50,000 to fibre
Posted 12-Jul-2017 11:29

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.