Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


48 posts

Geek


  Reply # 1413156 24-Oct-2015 13:11
Send private message

Talkiet: That ip is from a chch based Google cache node. I chose it because I know how traffic for chch vdsl users is routed there. It's interesting that other places aren't visible. I'm out and about only on mobile at the moment so can't do any more troubleshooting right now sorry.

N
tried plugging 219.88.188.134 in the browser but timed out.  Appreciate the input, its gone to sleep about three times today so at least it should show something in the monitoring

3267 posts

Uber Geek
+1 received by user: 1725

Trusted
Spark NZ

  Reply # 1413219 24-Oct-2015 16:54
Send private message

Unfortunately no... If you have uninterrupted access to the IP above, then there won't be anything wrong with your VDSL line. I do note however that your latency to the CHCH Google server was higher than I would expect so you appear to be on a profile with a little bit of interleaving (That's not a bad thing).

Next time you have an outage, please try pinging 

219.88.188.68 (a wellington based google server)
219.88.188.4 (an auckland based Google server)

122.56.115.4 (a google server JUST outside of the Spark network)

and

news.com.au (a server in aussie that responds to ICMP)

I'm trying to see how far you can see during an outage.

Cheers - N






 
 
 
 




48 posts

Geek


  Reply # 1413225 24-Oct-2015 17:02
Send private message

Talkiet: Unfortunately no... If you have uninterrupted access to the IP above, then there won't be anything wrong with your VDSL line. I do note however that your latency to the CHCH Google server was higher than I would expect so you appear to be on a profile with a little bit of interleaving (That's not a bad thing).

Next time you have an outage, please try pinging 

219.88.188.68 (a wellington based google server)
219.88.188.4 (an auckland based Google server)

122.56.115.4 (a google server JUST outside of the Spark network)

and

news.com.au (a server in aussie that responds to ICMP)

I'm trying to see how far you can see during an outage.

Cheers - N



just had a message from the helpdesk to say the monitoring ended and they cant see any problems on the connection, ie no disconnections occurred

case# is 231341070109 if its any use...

I'll run those checks next time, it been ok for a couple of hours so it shouldn't be too far off

Cheers



48 posts

Geek


  Reply # 1413306 24-Oct-2015 20:41
Send private message

Wouldn't you know it, its been running fine since I last posted...

871 posts

Ultimate Geek
+1 received by user: 166


  Reply # 1413309 24-Oct-2015 20:58
Send private message

Perhaps your connection is being DDoS'd and your ISP automatically blackholes your IP or something.

Edit: oh you mentioned you have been DoS'd before... sure you haven't pissed someone off somewhere lately :/



48 posts

Geek


  Reply # 1413318 24-Oct-2015 21:31
Send private message

yitz: Perhaps your connection is being DDoS'd and your ISP automatically blackholes your IP or something.

Edit: oh you mentioned you have been DoS'd before... sure you haven't pissed someone off somewhere lately :/
Yes I was wondering about that, last time though I had extraordinarily large data usage which is absent this time



48 posts

Geek


  Reply # 1413404 25-Oct-2015 10:21
Send private message

Talkiet: Unfortunately no... If you have uninterrupted access to the IP above, then there won't be anything wrong with your VDSL line. I do note however that your latency to the CHCH Google server was higher than I would expect so you appear to be on a profile with a little bit of interleaving (That's not a bad thing).

Next time you have an outage, please try pinging 

219.88.188.68 (a wellington based google server)
219.88.188.4 (an auckland based Google server)

122.56.115.4 (a google server JUST outside of the Spark network)

and

news.com.au (a server in aussie that responds to ICMP)

I'm trying to see how far you can see during an outage.

Cheers - N


Results are in - do I read this as traffic is unable to exit the spark network for some reason?
Appreciate you having a look, where to from here?



C:\WINDOWS\system32>ping 219.88.188.68

Pinging 219.88.188.68 with 32 bytes of data:
Reply from 219.88.188.68: bytes=32 time=25ms TTL=61
Reply from 219.88.188.68: bytes=32 time=24ms TTL=61
Reply from 219.88.188.68: bytes=32 time=25ms TTL=61
Reply from 219.88.188.68: bytes=32 time=25ms TTL=61

Ping statistics for 219.88.188.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24ms

C:\WINDOWS\system32>ping 219.88.188.4

Pinging 219.88.188.4 with 32 bytes of data:
Reply from 219.88.188.4: bytes=32 time=32ms TTL=61
Reply from 219.88.188.4: bytes=32 time=32ms TTL=61
Reply from 219.88.188.4: bytes=32 time=33ms TTL=61
Reply from 219.88.188.4: bytes=32 time=32ms TTL=61

Ping statistics for 219.88.188.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms

C:\WINDOWS\system32>ping 122.56.115.4

Pinging 122.56.115.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 122.56.115.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>ping news.com.au
Ping request could not find host news.com.au. Please check the name and try agai
n.

C:\WINDOWS\system32>

3267 posts

Uber Geek
+1 received by user: 1725

Trusted
Spark NZ

  Reply # 1413406 25-Oct-2015 10:24
Send private message

That's slightly stranger than I expected.

I don't know why you're missing name resolution as the DNS servers are within our network (unless for some reason you are using an external DNS server at the moment).

At this stage I'll have to engage someone directly on .. um, Tuesday sorry. It would be really helpful if you could PM me any known times of failure and restoration of service.

Cheers - N




48 posts

Geek


  Reply # 1413413 25-Oct-2015 10:50
Send private message

Talkiet: That's slightly stranger than I expected.

I don't know why you're missing name resolution as the DNS servers are within our network (unless for some reason you are using an external DNS server at the moment).

At this stage I'll have to engage someone directly on .. um, Tuesday sorry. It would be really helpful if you could PM me any known times of failure and restoration of service.

Cheers - N


Umm sorry, yes DNS was still set to 8.8.8.8 from the last test

I'll keep a note of times for now, was dead this morning when I switched on just after 10 and has just now come back on.  

and i'll rerun the pings using the spark DNS servers next time


Many thanks



48 posts

Geek


  Reply # 1414356 27-Oct-2015 08:59
Send private message

Quick update, relatively stable connection yesterday until around 11pm - run pings at that time seem to be a difference there as couldn't even ping that chch google cache, results below.  

C:\WINDOWS\system32>ping 219.88.188.134

Pinging 219.88.188.134 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 219.88.188.134:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>ping 219.88.188.68

Pinging 219.88.188.68 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 219.88.188.68:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>ping 219.88.188.4

Pinging 219.88.188.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 219.88.188.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>ping news.com.au
Ping request could not find host news.com.au. Please check the name and try agai
n.

C:\WINDOWS\system32>ping 122.56.115.4

Pinging 122.56.115.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 122.56.115.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

3267 posts

Uber Geek
+1 received by user: 1725

Trusted
Spark NZ

  Reply # 1416904 30-Oct-2015 12:12
Send private message

Problem isolated: Customer static IP was being infrequently DDOSed and part of the mitigation strategy (to protect our network, other customers, and the billing of the targeted customer) is to blackhole them for a little while at the international gateway.

This resulted in an initial period of bad service while the attack started, and when the DDOS mitigation kicked in, the customer was able to see the national network just fine, but nothing internationally until the attack stopped.

This is just a part of being on the Internet, and it's made a lot worse if you have a static IP and host websites yourself on your BB connection.

We've given the customer a new IP and hope that it doesn't recur.

Cheers - N

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.