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84 posts

Master Geek
+1 received by user: 1


  Reply # 1468151 12-Jan-2016 07:48
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Thanks for your assistance Now all I have to do is get them to fix my bill which I have now been charged twice for my Fibre account.
Its raining like hell at my place
Cheers



84 posts

Master Geek
+1 received by user: 1


  Reply # 1468174 12-Jan-2016 08:43
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Finally Upgraded Thanks

 
 
 
 


729 posts

Ultimate Geek
+1 received by user: 571

Trusted
Spark NZ

  Reply # 1468187 12-Jan-2016 08:50
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simplestuff: Thanks for your assistance Now all I have to do is get them to fix my bill which I have now been charged twice for my Fibre account.
Its raining like hell at my place
Cheers


I think you will find that your January bill shows pro-rata charging for the new fibre connection for both December and January. If you look at the two charges for "Unlimited Data with Landline - Fibre30" you will see one charge is for 05/12 to 31/12 and the other is for 01/01 to 31/01. This is normal for the first bill after a new service is connected as you are billed in advance.

Obviously now that you have changed speed to 100/20 as of today, your February bill will show a credit for 30/10 service from today to 31/01, and then a new charge for 100/20 from today to 31/01, plus the following month in advance.

Your March bill should then show the normal monthly charge for 100/20 going forward. I hope that makes sense.




The views expressed by me are not necessarily those of my employer Spark NZ Ltd



84 posts

Master Geek
+1 received by user: 1


  Reply # 1468272 12-Jan-2016 10:22
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Got It
Cheers

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