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  #1459696 1-Jan-2016 01:58
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Shoes2468: I personally think this is heavy handed of spark to just assume they know what is best for the consumer, what they should have done was move everyone over but leave the option for them to opt out.


This is what they've been doing for a number of years - by default new customers are put on an overage plan IIRC. The key thing here is they're able to remove a piece of infrastructure which is likely costing them either via license fees or support and offering broadband how it is supposed to be provided these days (as in, no artifical speed caps).

Honestly, back when I was at Spark the amount of customers who complained their internet was unusable not realising they've gone over their cap was ridiculous. There are options for fixed income individuals still and Spark do make it easy to check how much cap you've got. Caps have grown over the years and the only customers affected would have been paying the same amount of money a few years ago for 5-10gb yet alone the 80+gb they get these days. It is just like your mobile how people have learnt to be rather diligent with watching for excess data use on their plans.

I honestly see this as a welcome change and do see the good side of it from an ISP's support perspective. Overage charges are not too expensive and are capped but the main factor here is the customer who has to understand about watching their cap and claiming ownership for excess data use - which I am afraid, there will be a few who would blame it on Spark, churn to a low cost ISP but from a business perspective these customers are low margin customers who likely make Spark around $2-5 per month in profit and are often the highest maintenance customers in terms of support need - sounds nasty but it is true.




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  #1459719 1-Jan-2016 08:52
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Talkiet:
Rikkitic:
michaelmurfy:
pjamieson: 

PS:  This change will stop idiot fiascos like the one from this dumba$$...  http://www.stuff.co.nz/technology/6446889/Fry-broadband-rant-a-misunderstanding.


This won't change the fact some people will never be happy and will always find things to complain about... I'm sure we'll have some film maker who'll try and upload 4K content over a standard ADSL connection then complain about how slow NZ broadband is in the future.


Gee, how inconvenient. Some idiot film maker comes here, injects millions into the economy, creates jobs all over the place, and then complains because our Internet is too slow! Ungrateful wretch.



You missed the part where this multi-millionaire film-maker, injecting millions into the economy (and collecting more than a few concessions I bet) then uses a $100/month residential service and complains that it's not suitable for his multi-million dollar product.

I'm confident had any production company turned up and said they needed a connection suitable for uploading very large files, daily, to an overseas site, many providers would have been able to supply them with something suitable.

Personally, I'm disappointed that not all rental cars in Italy are Ferraris.

Cheers  N


What's even funnier is that he wasn't even the film-maker he was an actor in the film staying in rented accommodation.

He could have used the 1GB unlimited symmetrical link that was out in Miramar connecting Weta to the interwebs.
The account owner of the apartment that was rented for him could have had a larger residential cap than 40gb such as the 500gb plan that was available then.
The apartment could have also been connected to Telstraclear (now Vodafone) cable as it was running in front of his house giving him a decent upstream with similar sized caps as Telecom at the time.

But none of that happened...... Just some twitterarti blowing hot air with no apology when it was obvious he was wrong.




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