Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2683 posts

Uber Geek


#190860 14-Jan-2016 17:21
Send private message

Hi guys.

My mum is moving soon and wants to stick with Spark for Landline + Internet. She rung spark up but got told there was no connection at the new address, she got told she cant have a landline or broadband there. Looking on the address checker online, it is showing that she cant get any internet at her new place (Which she hasn't moved into yet), however its also showing she cant get it at her current address, which is wrong, so maybe that's just broken right now.

Anyway, she wants to keep a landline number, sadly she is old fashioned. 

How much would it cost to install a new connection (Landline + Internet) at the new address, and is it possible to be done?

Checking on other ISP websites, is showing that she can get BigPipe/VF/TrustPower (The only other 3 I've looked at) at the new address, but Spark said it cant be done.

So basically, she wants to stay with spark, wants to keep her landline, but Spark says nothing is available at the new address. How much would it cost and can it be done?

Just looking for a ball park figure/info, based in WGTN.

Thanks!



Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
Inactive user


  #1471122 14-Jan-2016 17:25
Send private message

Can you give us an idea of location? Might only be HFC / Cable at the address

/dev/null
9445 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1471148 14-Jan-2016 17:32
Send private message

Flick me a PM with the address and I'll check it out for you and advise.




 
 
 
 




2683 posts

Uber Geek


  #1471190 14-Jan-2016 17:56
Send private message

Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?

23454 posts

Uber Geek

Trusted
Subscriber

  #1471205 14-Jan-2016 18:09
Send private message

Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.






Richard rich.ms

/dev/null
9445 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1471215 14-Jan-2016 18:14
Send private message

This looks like a strange one as the address doesn't exist with Chorus so I think the house has never had copper and may have always had Cable. Copper is available in the area.






2683 posts

Uber Geek


  #1471270 14-Jan-2016 19:52
Send private message

richms:
Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.




Thanks

So VF own the cable network throughout the entire country, or just in WGTN?

5997 posts

Uber Geek


  #1471273 14-Jan-2016 19:55
Send private message

Finch:
So VF own the cable network throughout the entire country, or just in WGTN?


The cable network is owned by Vodafone - it's in greater Wellington and Christchurch.

https://www.vodafone.co.nz/broadband/high-speed-cable/

 
 
 
 


29114 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1471274 14-Jan-2016 19:56
Send private message

Finch:
richms:
Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.




Thanks

So VF own the cable network throughout the entire country, or just in WGTN?


Vodafone own the cable network where they have one, which is Christchurch, Wellington and Kapiti.


29114 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1471275 14-Jan-2016 19:56
Send private message

If the property has never had copper you just need a new connection. I think it's $399 + GST in an urban area.




2683 posts

Uber Geek


  #1471294 14-Jan-2016 20:13
Send private message

sbiddle: If the property has never had copper you just need a new connection. I think it's $399 + GST in an urban area.



Its very confusing. I dont think the property has ever had copper, but some sites are saying only ADSL is available.

Plus as others have pointed out to me in PM, the address doesn't exist as such...

23454 posts

Uber Geek

Trusted
Subscriber

  #1471340 14-Jan-2016 21:14
Send private message

The ones saying ADSL is available are only looking at the street. There is not a great deal of visibility to the checkers about what is installed into an address already. Also they don't allow for capacity in shared cables within buildings or down long driveways etc.

It is just an estimate.

I would be suprised is anyone would install new copper into a place with it about to become obsolete, but cant hurt to try ordering from a provider that says it can be done, you can move to spark later if you really want spark. I can't see a valid reason for wanting only spark, but old people.




Richard rich.ms



2683 posts

Uber Geek


  #1471474 15-Jan-2016 00:39
Send private message

Thanks for the replies folks.

Will get onto Spark Live Chat tomorrow and see what happens.

1009 posts

Uber Geek

Trusted
Chorus

  #1471623 15-Jan-2016 09:26
Send private message

Can you please send me a message with the address you want the new connection at and I will look into it for you.

I think the Spark rule is that if it's a brans new voice + broadband connection and fibre is available in the street, you must take up a fibre based service (VOF/BOF).
If fibre is not available in the area (or you only want voice service with no broadband) then we should be able to offer a copper based installation so long that it is not a fibre-only subdivision. For urban areas the cost to connect the house to the Chorus copper network for the first time is usually $97 plus a $69 site visit fee, but there may be extra costs if Chorus need to install a new service lead from the house to the network on the street. We usually cannot tell if a service lead exists until a tech has investigated onsite.

Anyway flick me the details and I will have a look.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




2683 posts

Uber Geek


  #1471650 15-Jan-2016 09:56
Send private message

Wheelbarrow01: Can you please send me a message with the address you want the new connection at and I will look into it for you.

I think the Spark rule is that if it's a brans new voice + broadband connection and fibre is available in the street, you must take up a fibre based service (VOF/BOF).
If fibre is not available in the area (or you only want voice service with no broadband) then we should be able to offer a copper based installation so long that it is not a fibre-only subdivision. For urban areas the cost to connect the house to the Chorus copper network for the first time is usually $97 plus a $69 site visit fee, but there may be extra costs if Chorus need to install a new service lead from the house to the network on the street. We usually cannot tell if a service lead exists until a tech has investigated onsite.

Anyway flick me the details and I will have a look.



PM sent.

Thanks.

1009 posts

Uber Geek

Trusted
Chorus

  #1471785 15-Jan-2016 11:34
Send private message

This looks to be a simple address format issue....

OP was searching for address 18B out of possible 18A, 18B and 18C, however the Chorus system shows addresses of 18, 18B and 18 LF (Lower Flat). I have already confirmed with OP that the target unit is downstairs from 18B, so the 18 LF address seems to match the physical location.

Unfortunately, incorrectly formatted or legacy addresses are prevalent in the Chorus database so it does tend to make things more difficult.

At the end of the day I can see 3 working Chorus-supplied copper connections at 18 - therefore I don't see any issue getting the OP connected. We just need to work out which of the current occupants is soon to vacate - but I believe it will be the person in 18 LF.

Thanks,
Simon




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.