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5 posts

Wannabe Geek


  Reply # 1477771 24-Jan-2016 13:20
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I got a hard copy letter in the Mail from spark advising of increased charges, going up 15% due to on going costs and Chorus work.  I switched to VDSL and therefore on contract for two years (I think), so can't switch to other providers without penalty.  They did however offer me fibre 30 at the old price ($99.99) despite no fibre in our street.  Not that I would want change when I'm getting 60+ on VDSL.  So no to upgrades.  But I wonder if I have grounds under their binding contract not to have my broadband costs increase, at least until the contract ends.


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  Reply # 1477773 24-Jan-2016 13:40
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sarcus: But I wonder if I have grounds under their binding contract not to have my broadband costs increase, at least until the contract ends.

 

Don't quote me on this, but I believe that Spark can still increase the price during your contract term, however you can break the contract with no penalty if that happens.


 
 
 
 


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Master Geek
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  Reply # 1477929 24-Jan-2016 20:39
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antant:

 

Hi all,

 

Has anyone actually had their upgrade completed yet ... I ordered pretty much straight away, requesting it to be done last Monday, although admittedly that was perhaps a bit too optimistic of them to give that date and for me to choose it ... just wondering how long it normally takes for them to do it?

 

Thanks!

 

 

 

 

When I asked Spark they said 7 to 14 business days. I'm at business day 5 at the moment, will see how it goes.


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Geek
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  Reply # 1478870 26-Jan-2016 10:41
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I got the email (on 30/10 unlimited plan) and followed the link to the web page. However, I abandoned this when I was sent to a Downer page to organise a date for a VOIP upgade ( part of the 100/30 spec but not mentioned) as I already arranged that VOIP change to move off copper following an upgrade to my alarm system. Contacted the Spark fibre team but they could not confirm if my speed upgrade was in the system.

We pursue this further when Spark offer less than an hour on callback.

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  Reply # 1478879 26-Jan-2016 10:57
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xontech:

 

antant:

 

Hi all,

 

Has anyone actually had their upgrade completed yet ... I ordered pretty much straight away, requesting it to be done last Monday, although admittedly that was perhaps a bit too optimistic of them to give that date and for me to choose it ... just wondering how long it normally takes for them to do it?

 

Thanks!

 

 

 

 

When I asked Spark they said 7 to 14 business days. I'm at business day 5 at the moment, will see how it goes.

 

 

Got an email early this morning to say the order had been processed and completed. So that was 7 business days.

 

I'm not sure the upgrade has actually happened as speedtest is not showing any difference in speed, either up or down (wired gig connection through to the Spark supplied router, using Sparks speedtest server). Just rebooting everything now and if still no joy I guess I'll ping Spark and see if they can see what is going on.




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Master Geek
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  Reply # 1480653 28-Jan-2016 13:35
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My sister just got hers done less than 5 days after she made the request.  Speedtests out at 94/17.


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Wannabe Geek


  Reply # 1480714 28-Jan-2016 15:50
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We had the same email, however be careful that if you have a landline, make sure that the slider is set to with landline as it defaults to naked plan.  We are now without a phone line but the speed has been increased.  That took about 6 days to complete as the order goes to Chorus first and has to wait until they tick the completed box to send back to Spark to amend their side before passing to the accounts team to adjust your account.

 

Our phone line has now been in limbo for 9 days.


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Ultimate Geek
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  Reply # 1481096 29-Jan-2016 10:34
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xontech:

xontech:


antant:


Hi all,


Has anyone actually had their upgrade completed yet ... I ordered pretty much straight away, requesting it to be done last Monday, although admittedly that was perhaps a bit too optimistic of them to give that date and for me to choose it ... just wondering how long it normally takes for them to do it?


Thanks!



 


When I asked Spark they said 7 to 14 business days. I'm at business day 5 at the moment, will see how it goes.



Got an email early this morning to say the order had been processed and completed. So that was 7 business days.


I'm not sure the upgrade has actually happened as speedtest is not showing any difference in speed, either up or down (wired gig connection through to the Spark supplied router, using Sparks speedtest server). Just rebooting everything now and if still no joy I guess I'll ping Spark and see if they can see what is going on.



Did you notice any difference? I've just had the email. Upload has increased from 10-20 but download has only gone from 30-35. The only thing I've done is turn everything off and then back on again.

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  Reply # 1481253 29-Jan-2016 14:46
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test on an ethernet connection, wi-fi often tops out at about 40mbps.  I get 93/21 on cabled test, 60/20 on wi-fi from the hg630b.


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Ultimate Geek
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  Reply # 1481255 29-Jan-2016 14:50
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jonb:

test on an ethernet connection, wi-fi often tops out at about 40mbps.  I get 93/21 on cabled test, 60/20 on wi-fi from the hg630b.



Cheers, will do. I didn't know that about wifi. The only thing hard wired at home is our Apple TV which ran fine before the upgrade. May not be much point in keeping it long term but at least it's free in the interim.

Thanks

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Ultimate Geek
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Spark NZ

  Reply # 1481256 29-Jan-2016 14:51
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ITGirl:

 

We had the same email, however be careful that if you have a landline, make sure that the slider is set to with landline as it defaults to naked plan.  We are now without a phone line but the speed has been increased.  That took about 6 days to complete as the order goes to Chorus first and has to wait until they tick the completed box to send back to Spark to amend their side before passing to the accounts team to adjust your account.

 

Our phone line has now been in limbo for 9 days.

 

 

I'm working my hardest on this one - I have resolved the number allocation issue so your old phone number is now reassigned back to you and attached to the order to reconnect your voice service. It is processing now so I hope to get it pushed through today for you. I am really sorry about the delay. I will also mention to the project team that perhaps the plan selector online should not default to Naked Fibre - Ideally it should default to whatever the individual customer already has, as that is the most logical outcome to ensure we are not accidentally adding/removing services.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd

14 posts

Geek


  Reply # 1481367 29-Jan-2016 17:10
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It would be interesting to know the length of time and location it is taking for people's UFB upgrades to be taking. I see a number of people of commented on the number of days it has taken but not their location.

 

I am coming upto 2 weeks this weekend (North Shore) and no sign of my data plan being upgraded to 'unlimited' let alone anything on the speed change.

 

Mind you I did sign up for the landline phone change over to fibre in early November (or was it October) and received the cordless phone 7th December then nothing happened. Had to sign up again (and got offered another phone) before the job was actioned over a week ago. Would have thought the jobs would have been done at the same time.

 

Also upgraded to a 'broadband & mobile bundle' which saves $10 a month - couldn't be done initially as there was another job logged for my phone number so seems only one job can be done at a time?

 

Must be time to crack open a cold one!

 

 

 

 

 

 


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Ultimate Geek
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  Reply # 1481369 29-Jan-2016 17:14
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Beaglz:

 

It would be interesting to know the length of time and location it is taking for people's UFB upgrades to be taking. I see a number of people of commented on the number of days it has taken but not their location.

 

I am coming upto 2 weeks this weekend (North Shore) and no sign of my data plan being upgraded to 'unlimited' let alone anything on the speed change.

 

Mind you I did sign up for the landline phone change over to fibre in early November (or was it October) and received the cordless phone 7th December then nothing happened. Had to sign up again (and got offered another phone) before the job was actioned over a week ago. Would have thought the jobs would have been done at the same time.

 

Also upgraded to a 'broadband & mobile bundle' which saves $10 a month - couldn't be done initially as there was another job logged for my phone number so seems only one job can be done at a time?

 

Must be time to crack open a cold one!

 

I have naked broadband in Chch. Signed up on the 20th and it came through today.


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  Reply # 1481382 29-Jan-2016 17:43
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i doubt its location specific, its more likely a flawed process.


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Master Geek
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  Reply # 1481408 29-Jan-2016 18:27
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Mine was an interesting one ... West Auckland ... ordered the free upgrade on Jan 15 requesting it for Monday 18th ... and then had the experience of our fibre getting completely disconnected on Monday 18th. Was reconnected next day. Was it due to the order going through or just major coincidence - who knows.

 

Then heard nothing about upgrade.

 

FB messaged with Spark yesterday to follow up ... obviously the disconnection / reconnection had messed things up a bit, but Chorus must have already done their bit as Spark were then able to flick me up to 100 then and there.  

 

But yes, now WiFi is the bottleneck!


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