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7266 posts

Uber Geek
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  Reply # 1544437 30-Apr-2016 11:43
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29? :)


the HG659 supports gigabit ethernet and is suitable on plans 100mbps and above. it also has AC wireless.

314 posts

Ultimate Geek
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  Reply # 1544450 30-Apr-2016 12:26
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I wonder if they would swap one of my HG630b for the latest HG659b routers?




EDIT: just had an on-line chat, they do not do modem/router swaps even if it is still unboxed cry

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Master Geek
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  Reply # 1544749 1-May-2016 10:22
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Unless you have WiFi clients with 802.11ac capability or need the gigabit LAN speed I doubt you would see much difference in download speed.


It looks like you have the 100/20 plan as I do :)






What is the difference/s between the HG630b and the HG659b routers?


When I joined Spark (pre-fibre) I was given one HG630b then when I upgraded to fibre I was given another HG630b so I now have a spare. I am on 100/30 plan.



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  Reply # 1544752 1-May-2016 10:54
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It would be interesting to know the length of time and location it is taking for people's UFB upgrades to be taking. I see a number of people of commented on the number of days it has taken but not their location....


I am coming upto 2 weeks this weekend (North Shore) and no sign of my data plan being upgraded to 'unlimited' let alone anything on the speed change.


Mind you I did sign up for the landline phone change over to fibre in early November (or was it October) and received the cordless phone 7th December then nothing happened. Had to sign up again (and got offered another phone) before the job was actioned over a week ago. Would have thought the jobs would have been done at the same time.


Also upgraded to a 'broadband & mobile bundle' which saves $10 a month - couldn't be done initially as there was another job logged for my phone number so seems only one job can be done at a time?


Must be time to crack open a cold one!











Update - Now 3 weeks since I signed up for unlimited broadband and UFB upgrade from 30/10 to 100/20. Technically that is 3 calendar weeks and one could argue it isn't 15 business days but Spark does provide a service 7 days a week...




Still no change in data cap or change in speed (or any update regarding the works). Got a reply to an email sent on Friday yesterday saying there was a mixup and they are investigating. Now they want to know whether I want copper landline re-instated or naked broadband! Responded that I want neither as the switch from copper to fibre landline had been completed. Just want datacap and speed upgraded - didn't think it was that complicated!




Finger crossed for this week although I will not be holding my breath!





Update - Now approaching 5 weeks and Spark have managed to remove my data cap earlier this week. Apparently there is 'an issue in the system' regarding the UFB speed upgrade. That would the understatement of the week!


I see they are also advertising this offer on TV now which is a slap in the face when they are struggling to provide the service. Even if they are reliant on a third party to carry out work it is a poor reflection of their brand.



Unfortunate, but this was an issue for you, not the other 100's of thousands of customers, so I don't really see how they are struggling to provide the service. They struggled to provide the service to you on this occasion. That can happen to anyone, at any time, on any RSP

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