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275 posts

Ultimate Geek
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Topic # 191516 7-Feb-2016 06:36
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Hello

 

I went on to a webpage and a box appeared with an 0800 number to phone.

 

I rang the number

 

It goes to some other country and the people at the other end want to connect to your machine.

 

Can I make a formal complaint I suppose the 0800-442-818 would belong to telecom (spark)

 

They are using the logmein rescue platform and are claiming to be the Help Desk National part of Microsoft pinpoint.

 

Their website is www.fmu1.com

 

The registrant email is fmu1.com@domainsbyproxy.com

 

Can Spark disconnect their phone number so other people can't phone them.

 

Thanks

 

Ford

 

 

 

 


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  Reply # 1486744 7-Feb-2016 06:50
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Why do you assume the number belongs to Spark? I can't check right now but I'd say the odds of this are extremely unlikely. It's likely it's one of the usual VoIP providers (who I won't name as ultimately they're doing nothing illegal despite the ethics of it) who carries a huge % of such traffic.

 

 

 

 


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Ultimate Geek
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  Reply # 1486751 7-Feb-2016 07:35
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What webpage did you go to, where the box came up with this 0800 number? Was it a Spark webpage? Otherwise what other info do you hold that may suggest the number belongs to Spark?


 
 
 
 


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  Reply # 1486779 7-Feb-2016 09:16
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I don't think the OP found the number on the Spark website. What he means is that ge thinks the 0800 numbers are managed by Spark so Spark should cut the service to this company.

However the number could be managed by any other number of companies.





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  Reply # 1486780 7-Feb-2016 09:21
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So many carriers provide 0800 / 0508 numbers in NZ

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  Reply # 1486822 7-Feb-2016 10:08
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johnr: So many carriers provide 0800 / 0508 numbers in NZ

 

Yes, and a scammer is likely to be using one of the cheap suppliers rather than Spark.

 

 


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  Reply # 1486857 7-Feb-2016 12:00
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I decided to call them - was quite surprised what I got (that being not the normal scam I was used to). They refused to connect to my Windows XP machine so might try phoning them with a Windows 10 machine later on. All my virtual machines are on a separate VLAN to the rest of my network so there is no chance they can infect the rest of my computers, there is a packet capture running also. Skip to 3:50 for the phonecall.

 





Michael Murphy | https://murfy.nz
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  Reply # 1486880 7-Feb-2016 12:23
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SPARK is just another is these days. However I wonder who does control the numbers in NZ, chorus? The scammers also have found a way to make it appear like they are calling out of Wellington and Auckland with 04 and 09 numbers, so even with caller display you can't tell. The people who run these scams are pure evil.

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  Reply # 1486907 7-Feb-2016 12:28
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mattwnz: SPARK is just another is these days. However I wonder who does control the numbers in NZ, chorus? The scammers also have found a way to make it appear like they are calling out of Wellington and Auckland with 04 and 09 numbers, so even with caller display you can't tell. The people who run these scams are pure evil.

 

 

 

Chorus are an infrastructure provider. They have nothing to do with numbers.

 

For the last 15 or so years all numbers have been controlled by the NAD who are responsible for allocation and control of numbers. Most of these providers (2talk being one such example in the VoIP world) then have a myriad of resellers who can do pretty much whatever they want with numbers.

 

 




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Ultimate Geek
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  Reply # 1486911 7-Feb-2016 12:37
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Hi

 

Yep that's what they did.

 

I was downloading a pdf then a gaming site popped up.

 

I did assume all 0800 numbers did belong to spark ulitimately. That's from the old school days.

 

Is there an organisation that I can make a general complaint to.

 

I stayed on the phone with them for 2 hours. They got me to type in the run command like you did.

 

Here is a screenshot

 

 

 

 

I disconnected my internet to make sure they couldn't connect to my machine.

 

I took screenshots as well. The domain name is a private registration through Godaddy.

 

Also they did say that because I went to their page I have malware on my machine.

 

Whilst trying to connect they told me it would cost $300.00 US dollars or $447.00 NZ dollars because normally it would cost a tech in NZ $150.00 per hour and it takes 10-12 hours to fix so costs about $1000.00 to remove the adware and viruses on my machine.

 

They said if I wanted to get them to fix it I should leave my machine running and not use it for 10-12 hours.

 

They said I would be saving of $600.00 if I got them to do it. And they did say I could take the machine to my own tech instead.

 

The final thing was (after getting me to reset my browser) was to do a system restore. I pretended to go through the motions.

 

Then they wanted to try and connect to my machine through safe mode.

 

When it was done with the "restore" I told him that several of my icons had disappeared from my desktop. He said he could help me reinstall them.

 

I gave them my email address and they sent a link, which just goes to logmein. I didn't click the link or email them back.

 

I said I still couldn't connect so in the end they asked me for my name and my phone number and they would ring me back.

 

I didn't give my real ones of course.

 

Anyway that's 2 hours they couldn't spend scamming someone else.

 

There was another run command

 

iexplore -exoff www.support.me

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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  Reply # 1486928 7-Feb-2016 12:50
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Ford:

 

 

 

Is there an organisation that I can make a general complaint to.

 

 

 

 

DIA scam website.

 

https://www.dia.govt.nz/diawebsite.nsf/wpg_URL/Services-Anti-Spam-Phone-scams

 

 




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Ultimate Geek
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  Reply # 1486933 7-Feb-2016 13:01
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Yes of course

 

I should have thought of that.

 

 

 

Also I found this on the NAD website

 

http://www.nad.org.nz/list/10/Consumer

 

A list of all the companies that own the 0800 numbers.

 

I think that's what it means.

 

The next number is a 4 so I'm assuming that Vodafone controls that.

 

 


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  Reply # 1486939 7-Feb-2016 13:12
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Ford:

 

Yes of course

 

I should have thought of that.

 

 

 

Also I found this on the NAD website

 

http://www.nad.org.nz/list/10/Consumer

 

A list of all the companies that own the 0800 numbers.

 

I think that's what it means.

 

The next number is a 4 so I'm assuming that Vodafone controls that.

 

 

 

 

 

 

That is simply who "owns" those number ranges for the purposes of new allocations. In an era of number portability it does not mean the number has anything to do with the carrier who originally allocated it.

 

 




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Ultimate Geek
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  Reply # 1486946 7-Feb-2016 13:21
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Scrolling further 44 is actually Spark

 

Anyway I just emailed and sent screenshots to the DIA

 

I emailed to Netsafe as well.

 

 

 

 


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  Reply # 1486948 7-Feb-2016 13:22
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I did a take 2 with a fresh Windows 10 machine. I think he detected I was using a virtual machine and changed his tone. I could remove all the VM parts of this machine to make it appear as physical as possible however have better things to do right now. All up, wasted half an hour of their time.

 

The guy refused to do anything because he didn't feel anything was wrong with it - such a different experience compared to those above.

 





Michael Murphy | https://murfy.nz
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275 posts

Ultimate Geek
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  Reply # 1486950 7-Feb-2016 13:27
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Number ranges - Would the initial owner not be in control of who gets disconnected.

 

Given that the 0800 number used by the scammers is not for a lawful purpose, but to commit a crime.

 

It would violate the phone service providers terms and conditions.

 

I'm just looking for a shortcut to quickly stop other people falling prey to the scam.

 

 

 

 

 

 


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