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275 posts

Ultimate Geek
+1 received by user: 6

  Reply # 1487704 8-Feb-2016 20:34
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Was that for a home user on a single windows 8.1 pc? Or are those prices for your business customers.


I'd be interested to know if there is any home user who would pay $447.00 to have one laptop cleaned from viruses. 


Maybe thats reasonable. What is the standard rate for virus removal on a single home user machine.


Certainly the "scammers" could just offer a singular fee across the board regardless of the nature of the job.


At the end of the two hours the guy told me he had 15years tech experience.


He then instructed me to do a system restore. To see why my machine wasn't connecting to the internet.


When I told him I had done the restore and that some of my desktop icons had disappeared afterward he asked if I had installed any programmes after the restore point.




Let me ask this then, Is that how you would conduct a remote service. Would you instruct a home user customer to do a system restore and not tell them the consequences until after the event.


When I said some of desktop icons had been lost he then asked what programmes I was using. I said I don't know but I type letters and things. He said he would be able to install them for me If I had the disks.


Perhaps he didn't know about undoing a restore point.


If this guy is legit then there is a serious issue with standards or something.


Hey, maybe I'm wrong. This was a two hour phone call.


Isn't the point of a remote support so you can save money on having to pay callout and travel costs.


Is remote support actually more expensive than a tech coming to your house?


The "scammers" told me I'd be saving $600.00 if I got them to fix it.


They claimed to be from Microsoft pinpoint and a MS certified partner as well. Wouldn't they have the MS logo displayed someone.


When I told them I was concerned they were a scam, wouldn't a legit person say something like -  here's our website and you can check our authentication and registration with MS.


At the end of the day, PC repair is not regulated and techs can pretty much charge what they like.


I know there is also what the customer percieves as value. But sorry, this remote support company I put into my scam file.













1483 posts

Uber Geek
+1 received by user: 360

  Reply # 1487729 8-Feb-2016 21:03
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haha call the number from two phone lines (eg landline + cell) and see if you can get two agents talking to each other.  if you can't get the timing right ask the first to hold while you get your "mum" (she's a bit old you see and you're helping her fix her computer ...) and place them on mute while you call a second time - then tell the second you're doing the same to them, then connect them over speaker phone


2251 posts

Uber Geek
+1 received by user: 209

  Reply # 1487799 8-Feb-2016 23:24
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Did some googling and it seems that qhlxh dotcom hosts a number of these.


Chrome gave me a 'weve detected a popup message' and wouldnt allow me to close tab :/ (should have sandboxed!)


And then fires off to the similar chat session screenshot with the number displayed


If you search the 0800 the domain appears, if you search it and computer support you find a different US number

1483 posts

Uber Geek
+1 received by user: 360

  Reply # 1487801 8-Feb-2016 23:29
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Pity there isn't some way of honey potting a credit card and reporting whoever tries to access it to visa who'd then be able to black list them.

2251 posts

Uber Geek
+1 received by user: 209

  Reply # 1488183 9-Feb-2016 16:38
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It would appear this is more prevalent than we thought.


 And its now listed on ScamsNZ facebook.


Actually. Does OP have malware detection... tends to indicate its injected/malicious ads, or installed malware leading to it.

275 posts

Ultimate Geek
+1 received by user: 6

  Reply # 1488247 9-Feb-2016 18:25
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 Wow, thats it same picture. Same wording on the remote support page.


And its been running for ages and noones actually stopped them



1226 posts

Uber Geek
+1 received by user: 217

  Reply # 1491224 12-Feb-2016 15:39
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In an ideal world the company that provides the number to these organisations would be held liable along with the organisation itself.

Laptop: Surface Book 2 (Intel i7, 8GB RAM, 265GB SSD)




Smartphone: Samsung Galaxy S8 Plus


Additional devices: Xbox One S 'Minecraft Special Edition', Ubiquiti USG, Ubiquiti UniFI AP AC HD


1218 posts

Uber Geek
+1 received by user: 511

  Reply # 1491232 12-Feb-2016 15:55
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Ford: Hello


I went on to a webpage and a box appeared with an 0800 number to phone.


I rang the number 


That was your mistake. If you go to a website and an unsolicited box displays with a phone number or hyperlink in it, close the box and go on with your day.

1483 posts

Uber Geek
+1 received by user: 360

  Reply # 1491292 12-Feb-2016 17:42
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chillax. he did it for his own educated entertainment/curiosity.

1286 posts

Uber Geek
+1 received by user: 265

  Reply # 1493058 16-Feb-2016 09:57
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I'd be interested to know if there is any home user who would pay $447.00 to have one laptop cleaned from viruses. 



A few actually would, but generally most wouldn't in my experience .
Many would ring around for estimates if you quoted that, or just buy a new PC.

6215 posts

Uber Geek
+1 received by user: 2911


  Reply # 1493099 16-Feb-2016 10:48
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I think you have to remember how dependent people become on the set-up and software and personal data they have on their computer. Ordinary users may feel there is no viable alternative to paying the money.



I reject your reality and substitute my own. - Adam Savage

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