Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


7 posts

Wannabe Geek
+1 received by user: 1


Topic # 191571 9-Feb-2016 10:25
Send private message

HI,

 

Having recently made the switch to fibre (as Mt Eden ADSL was so slow) we have had on-going issues with speed.

 

We opted for the 100/20 unlimited plan however since day 1 (4 weeks ago) our speed has been 20/20.

 

Chorus has been out and rewired tested the ONT, Spark has sent 3 modems and I have spent hours trying to get help from the help desk!

 

Spark have basically washed there hands of me and told me to get a new ISP (they suggested I change my plan to a 30/10??). Will I have the same problem elsewhere?

 

Am I going crazy? Should this be so difficult? 

 

This forum is my final hope.

 

 


Create new topic
7674 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1487922 9-Feb-2016 10:26
Send private message

are you testing over Wi-Fi or Ethernet?




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1487924 9-Feb-2016 10:28
Send private message

Hi,

 

I have tested both wired and WIFI, it makes no difference to the result.

 

Cheers


2170 posts

Uber Geek
+1 received by user: 656

Subscriber

  Reply # 1487926 9-Feb-2016 10:30
Send private message

Just going right back to basics, have you tried another ethernet cable between the ONT and the Router?




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1487928 9-Feb-2016 10:32
Send private message

Yes, multiple cables.


3574 posts

Uber Geek
+1 received by user: 2087

Trusted
Spark NZ

  Reply # 1487939 9-Feb-2016 10:56
Send private message

Jasonp:

 

Yes, multiple cables.

 

 

 

 

Go and do a test on all three of the Spark Speedtest.net servers (through the speedtest.net main page and navigate to specifically shoose the Spark NZ servers in Akl, Wlg and Chc)... do the test, paste the results here and then send me privately your public IP address (as well as the time you ran the tests).

 

 

 

It would also help if you could send your account number/phone number. Have you tried a different computer or even using the speedtest client through a smartphone (Yes that will be wireless but wireless should get above 20Mbps if everything is relatively modern)

 

 

 

Cheers - N

 

 




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1487942 9-Feb-2016 11:02
Send private message

Thanks,

 

I'll run the tests again and post the results tonight.

 

I'll send my details through to you  (thanks).

 

Yes, I have tried different PCs and mobiles, all with the same result (20/20).

 

 




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1488300 9-Feb-2016 19:43
Send private message

Speed tests run about 7:25 pm 9 Feb 16.

 

 

 

 

 

 

 

 

 

 


3707 posts

Uber Geek
+1 received by user: 781


  Reply # 1488303 9-Feb-2016 19:47
Send private message

Looks like you're on some 20/20 plan??




7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1492591 15-Feb-2016 13:07
One person supports this post
Send private message

Hi all,

 

My problem has been resolved!

 

A big thank you to Neil (Talkiet) from spark for all his efforts.

 

 

 

Cheers


101 posts

Master Geek
+1 received by user: 7


  Reply # 1492630 15-Feb-2016 13:52
Send private message

Hi there, what was the resolution? 

 

I too am in the area and looking to move to fibre due to similar reasons as yourself.


1864 posts

Uber Geek
+1 received by user: 359

Subscriber

  Reply # 1492906 15-Feb-2016 22:22
Send private message

Good result, but, gee, why do we need 'divine intervention' to get obvious faults fixed??


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.