Horrible YouTube performance

Forums › Spark New Zealand (including Skinny and BigPipe) › Horrible YouTube performance

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149 posts

Master Geek

Lifetime subscriber

#1516358 20-Mar-2016 11:12

Jase2985:

so browser issue not ISP for some?

On my laptop, YouTube videos would fail to play properly on my BigPipe connection, but work on Spark.

It may be different for others, but given DarkShadow's tip-off, from my point of view it would appear that there's something going on in BigPipe's network that's interfering with QUIC connections to YouTube. No idea about BigPipe's internals... Firewall configuration? Caching? If QUIC-enabled browsers are redirected to different Google servers, perhaps even routing?

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MediaLight

50 posts

Geek

#1516624 20-Mar-2016 21:10

Running mac, and still issue with Safari, Chrome etc...

Rein

3 posts

Wannabe Geek

#1516654 20-Mar-2016 21:39

I turned off that QUIC thing as someone suggested, it seems to work fine now and even google.play music now plays, where as before turning it off I couldn't even start to buffer a song.

BigPipeNZ

1170 posts

Uber Geek

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BigPipe

#1516791 21-Mar-2016 11:45

Dairyxox:

I wonder how many customers are affected?

I'm on bigpipe ADSL and 1080p youtube videos start immediately without any waiting for buffering.

Hi,

we've only had maybe 15-20 tickets raised about it.

Although of course we don't know how many customers are having issues that never end up contacting us about it, and there are still lots of 'false positives' where people report a Youtube issue but it turns out to be their wifi or torrenting flatmate clogging up their line etc.

Update for everyone else:

Network team are working with Google about it - seems likely something cache related but not sure what yet. Google have asked us to collect a bunch of info to pass onto their engineers which we have been doing.

Looks like disabling this QUIC thing might be a "quic fix" (pun intended).

So far, we haven't had anybody report that it doesn't work for them. (If you try it and it doesn't work - please let us know)

cheers

bigpipe.co.nz
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acetone

177 posts

Master Geek

#1516851 21-Mar-2016 12:42

I can confirm that disabling "Experimental QUIC protocol" in Chrome has fixed the issue for me.

I am on big pipe and I have not logged a ticket. So you can count me as another customer with the issue.

michaelmurfy

meow
13191 posts

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Lifetime subscriber

#1516860 21-Mar-2016 12:51

It is strange - with me YouTube is working totally fine. Honestly, look at the connection speed on this 4K video:

I however have a static IP - so does anyone with problems have a static IP too or are you on CGNAT?

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acetone

177 posts

Master Geek

#1516869 21-Mar-2016 12:56

What browser are you using?

I had this issue on Chrome but disabling QUIC sorted it out.

I have had no issue on my other computer which is using FireFox

Yes I am on a static ip.

michaelmurfy

meow
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#1516885 21-Mar-2016 13:14

acetone:

What browser are you using?

I had this issue on Chrome but disabling QUIC sorted it out.

I have had no issue on my other computer which is using FireFox

Yes I am on a static ip.

I use Google Chrome - on that particular computer it was on Windows 10 however...

So even on my older iMac still not having any issues on another version of Chrome since I have not updated it yet.

tnaseem

82 posts

Master Geek

#1517094 21-Mar-2016 17:47

BigPipeNZ:

Dairyxox:

I wonder how many customers are affected?

I'm on bigpipe ADSL and 1080p youtube videos start immediately without any waiting for buffering.

Hi,

we've only had maybe 15-20 tickets raised about it.

Although of course we don't know how many customers are having issues that never end up contacting us about it, and there are still lots of 'false positives' where people report a Youtube issue but it turns out to be their wifi or torrenting flatmate clogging up their line etc.

Count me as one of the people who haven't reported it. I didn't realise it was an ISP/Google problem to be honest, until now...

In my case it's both Youtube and Google Play Music that stop buffering. Both work fine now, after disabling 'QUIC' in Chrome. In Safari, Google Music was fine anyway, but both browsers were having buffering issues with Youtube, intermittently over the last couple of weeks.

That's my tuppence worth in the ring. :)

Cheers,

Taz

Dairyxox

1594 posts

Uber Geek

#1517136 21-Mar-2016 18:57

Yeah I've got a static IP and still had issues.

My google chrome quic setting was set to "default", after setting it to 'disabled' I don't seem to have issues anymore.

Epicwhale

63 posts

Master Geek

#1518327 23-Mar-2016 12:03

sexymonkeys:

I've got the same problem with YouTube and I'm also disconnecting from Final Fantasy XIV VERY frequently. I think both symptoms started at around the same time.

If it helps, I'm on a public IP which I requested a long time ago so I could port forward.

I'm getting disconnected on FFXIV too. are you getting 90002 all the time then completely kicked out the game?

sexymonkeys

13 posts

Geek

#1518587 23-Mar-2016 18:48

Epicwhale:

sexymonkeys:

I've got the same problem with YouTube and I'm also disconnecting from Final Fantasy XIV VERY frequently. I think both symptoms started at around the same time.

If it helps, I'm on a public IP which I requested a long time ago so I could port forward.

I'm getting disconnected on FFXIV too. are you getting 90002 all the time then completely kicked out the game?

Yep, it was happening pretty constantly.

I tried WTFast hoping that would fix it, but it didn't help. Then I switched to Mudfish using two nodes "AU Oceania (Sydney - Amazon EC2)" to "JP Asia (Tokyo - Amazon EC2)" and it's been rock solid ever since.

MediaLight

50 posts

Geek

#1518589 23-Mar-2016 18:54

I feel like we are getting off topic. The issue is with Youtube. Big Pipe urgency is appreciated. Thanks

Epicwhale

63 posts

Master Geek

#1518607 23-Mar-2016 19:12

sexymonkeys:

Yep, it was happening pretty constantly.

I tried WTFast hoping that would fix it, but it didn't help. Then I switched to Mudfish using two nodes "AU Oceania (Sydney - Amazon EC2)" to "JP Asia (Tokyo - Amazon EC2)" and it's been rock solid ever since.

I tried mudfish but it didn't seem to work for me. haven't d/c'd at all today though.

MediaLight:

I feel like we are getting off topic. The issue is with Youtube. Big Pipe urgency is appreciated. Thanks

It's not off topic since we were both getting the youtube problem and this started to happen at the same time..

Lorenceo

904 posts

Ultimate Geek

Trusted

#1518682 23-Mar-2016 21:19

MediaLight:

I feel like we are getting off topic. The issue is with Youtube. Big Pipe urgency is appreciated. Thanks

Have you tried the work around suggested earlier in this thread? Someone else has said that it helped them.

DarkShadow:

One thing to try if you're on Chrome:

Go to about:flags

Find Experimental QUIC protocol and disable it.

Restart Chrome.

Another potential solution is to try on another browser such as Firefox. It doesn't use the QUIC protocol, which seems to be related to the issue.

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