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72 posts

Master Geek
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Topic # 192295 5-Mar-2016 11:53
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Hi, 

 

So my dad was with Spark VDSL but moved house and now they only offer adsl internet. Vodafone have fibre installed and therefore he will be switching to them at the end of this month. The problem is Spark now want my dad to pay $10 a month to keep his xtra email address. Is there any way around this? Can I forward those emails to a new address somehow or is it just a case of letting everyone know about a new email address? It's a pain because he uses it for everything and has all his work contacts etc.

 

 

 

Any help would be appreciated.


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jmh

449 posts

Ultimate Geek
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  Reply # 1506431 5-Mar-2016 11:59
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I had the same problem with my mum - real pain but considering it was a very poor email service I felt it was a rip off paying for it.  I switched her to zoho which is free.  She was quite pleased at the drop off in spam.  Turn the spam filter off though, at least for now.  It caught up some genuine emails that I had to log in online to release.

 

 

 

Long term, leaving xtra is the best option.  It's a poor service anyway.  It also demonstrates why you shouldn't use an isp's email address for important things like work.


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Uber Geek
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  Reply # 1506434 5-Mar-2016 12:19
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@MarkCerny This is why one should not use an ISP provided email address, Get your Dad onto a Gmail , Outlook , Hotmail ETC................

Once Spark close the account the Xtra email address will be closed down unless the $10 is paid per month and this is a fair charge I thought it was $20 per month

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  Reply # 1506437 5-Mar-2016 12:27
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Get him a Gmail address. Let all his contacts know. Set up a forwarder for a month or two from his old address to catch the stragglers. Then cut the apron strings, cancel Xtra and move on in freedom of ISP dependant email




Always be yourself, unless you can be Batman, then always be the Batman



455 posts

Ultimate Geek
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  Reply # 1506438 5-Mar-2016 12:30

We changed from Spark ADSL to MyRepublic fibre in January last year and had the hassle of changing our email address.

 

We chose an "outlook.com" email address with the same user name we had at xtra. If we change internet provider we can take this address with us.

 

It is surprising how many people/contacts etc that you have to notify. An even bigger surprise is how often you have to notify some before they make the change. Gave up on some, because they just wouldn't use our new address.

 

For some reason our old xtra email is still active after fourteen months. I check it every week or so and delete all the spam, and the odd contact that still hasn't got the message. Just unsubscribed again from our local Fairfax newspaper's newsletter.




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Master Geek
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  Reply # 1506439 5-Mar-2016 12:31
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OK, thought that would be the case! Thanks for your replies.


jmh

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  Reply # 1506442 5-Mar-2016 12:38
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k1w1k1d:

 

We changed from Spark ADSL to MyRepublic fibre in January last year and had the hassle of changing our email address.

 

We chose an "outlook.com" email address with the same user name we had at xtra. If we change internet provider we can take this address with us.

 

It is surprising how many people/contacts etc that you have to notify. An even bigger surprise is how often you have to notify some before they make the change. Gave up on some, because they just wouldn't use our new address.

 

For some reason our old xtra email is still active after fourteen months. I check it every week or so and delete all the spam, and the odd contact that still hasn't got the message. Just unsubscribed again from our local Fairfax newspaper's newsletter.

 

 

 

 

Just guessing, but maybe the fact that you are logging in regularly is keeping it open.  Those you've contacted will start using the new one once they get knock backs from xtra.  I had a similar issue with another provider.  They only close the account when you stop logging in.  I'm surprised that they haven't shut it down though, since you are not paying for it anymore.


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Ultimate Geek
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  Reply # 1506448 5-Mar-2016 13:16

From memory one of the kids logged into xtra about three months after we changed over and found it active.

 

Probably should contact xtra to get it closed.


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Uber Geek
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  Reply # 1506450 5-Mar-2016 13:22
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If Vodafone has fibre available, so should Spark etc, unless vodafone told him their cable network is fibre


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  Reply # 1506456 5-Mar-2016 13:56
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probably said UFB, and vodafone  class cable as UFB




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Master Geek
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  Reply # 1506499 5-Mar-2016 15:36
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They said Chorus didn't do it. Vodafone installed it ready to go in all the houses. It's at Greta Point in Wellington. 


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  Reply # 1506547 5-Mar-2016 17:32
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if chorus couldnt do it you more than likely have cable


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  Reply # 1506552 5-Mar-2016 17:40
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Vodafone has its own Fibre network in either Wellington or Christchurch offering 1Gb/s to an area



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Master Geek
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  Reply # 1506806 6-Mar-2016 10:59
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Well whatever it is, it's got to be better than the 8d/1u 25ms they are getting now!


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