Wow! So frustrated right now.
A client of mine has an ADSL Connection with Spark. They were getting reasonable speeds on it, until relatively recently when the modem shows it's connected at 4Mbps/1Mbps.
Customer called Spark who said it was within the normal range, and I said it wasn't so they called back and got emailed by a customer service rep.
I contacted the rep copying the customer (I am an authority on his account), and despite 3 attempts, no replies.
Twice I have tried the online chat, been told it's a business line and they will transfer me to never end up connected elsewhere.
We want to move to VDSL, the modem is already capable of this. If it's an internal wiring issue then the master filter that gets installed should help resolve that.
How do I get hold of someone to assist? Phone wait times are SO long I am not keen to try that avenue.