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2276 posts

Uber Geek

#195585 25-Apr-2016 18:42
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Bigpipe fibre has been down in Christchurch since 3PM. They very quickly posted an update on Facebook which was good.

Their last comment was that they have logged a fault with enable.

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57 posts

Master Geek

  #1541846 25-Apr-2016 21:02
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And we're back up. Big ups to the Bigpipe team. Sent a support message in, 10 minutes later they called to confirm and tell me that Chch UFB is down followed up by a couple of informative emails.

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Uber Geek


  #1541869 25-Apr-2016 22:12
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Hey guys,


Thanks for the feedback.


Yes, apologies for the outage.  Happened about 3pm this afternoon and then finally got a fix in around 9pm. All affected customers should have been emailed with an update.


Took a bit of figuring out and back and forth between us, Enable and other third parties, but once we figured it out managed to it sorted.


Basically a bigpipe router at the Enable handover sh@t itself (that's the technical term I have been assured) and all our attempts to manage it remotely failed so we had to get a person physically into the building and move a bunch a wires across to another router. Once that happened, all back up and running and good to go.




Sucks that this happened on Game of Thrones day :(  

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