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1009 posts

Uber Geek


  #1543534 28-Apr-2016 17:35
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i in-putted my credit card details then straight after it asked me for a voucher code which i entered


i then went back to remove my credit card details (they dont need them as its a free service) and i couldn't, have emailed them to complain and asked them to remove the details from my profile



My theory (and it is just that) is that the credit card number is required to validate the Lightbox user account to prevent misuse or multiple accounts per user. Or it could be to verify your 18+ status or country of residence (Lightbox is only for use in NZ).


I note that even if you only ever want to download free apps from Google Play, every Google Play user must still provide valid credit card details AFAIK.


I have been on a free Lightbox trial for nearly a year, but I also had to enter my credit card details when taking that offer up, however I have never been charged anything, and my status has now changed to show that I am a permanent 'free' user. I'm not really worried that I can't remove my credit card details.


I am sure the good people from Lightbox will provide an official line on the issue though.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

2611 posts

Uber Geek

  #1543563 28-Apr-2016 18:40
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Lol, so signing my MIL up gets me all her details and passcode a (and she'll only use 1 device on each)

Lightbox says 5 devices, what will the wifi device limit be I wonder?


833 posts

Ultimate Geek

  #1543590 28-Apr-2016 19:50
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WiFi code can be used on three separate device, and the code expires every three months

2611 posts

Uber Geek

  #1543608 28-Apr-2016 20:30
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5408 posts

Uber Geek

  #1543612 28-Apr-2016 20:35
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Hmm, maybe I should take a look at Lightbox. Pity it doesn't really work with my Western Digital device frown

52 posts

Master Geek

  #1543668 28-Apr-2016 22:27
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pretty sweet deal, i don't really care about lightbox or even know whats on it, but free 1gb wifi is great.


too bad i'm stuck in contract with another isp :(

46 posts


  #1543957 29-Apr-2016 11:41
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Complained on their Facebook that if you had a trial from them and canceled that you can't get it now that its included because of the lack of active subscription. Will see what happens but not impressed.



They talked to me in Facebook PM and today I got a code + it offers a spot to insert one when you sign in on an inactive account now so its all sorted. (If you haven't been auto activated and it won't give you a code you should just be able to ask support now).


4405 posts

Uber Geek

Lifetime subscriber

  #1543974 29-Apr-2016 12:01
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I have yet to receive a reply from Spark, however they have now fixed their website, so that it no longer produces an error.


Got my voucher code, and successfully applied it to my lightbox account.

67 posts

Master Geek

  #1544118 29-Apr-2016 17:31
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I put in my account number and the 'phone' number from the online bill, although i have no phone line - it said one of them was not correct. (It was an 08 number). Will contact support and try and get them to sort it.

66 posts

Master Geek

#1544237 29-Apr-2016 20:36
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Just tried again and got the voucher code ok and all setup again, hopefully not long for AirPlay and apple tv4 to work

831 posts

Ultimate Geek

  #1544519 30-Apr-2016 15:41
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Still get the error preventing me from getting me a voucher code.

593 posts

Ultimate Geek


  #1544561 30-Apr-2016 17:22
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I just got an email telling me that i'm no longer a broadband customer and that i will be charged next month.

9795 posts

Uber Geek

Lifetime subscriber

  #1544568 30-Apr-2016 17:55
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Fabian: I just got an email telling me that i'm no longer a broadband customer and that i will be charged next month.


been to the spark page and got your new voucher? its not an automatic upgrade from the previous free year

593 posts

Ultimate Geek


  #1544700 1-May-2016 07:38
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My voucher works, it just that a day later they are telling me i have disconnected my broadband.

8414 posts

Uber Geek


  #1545273 2-May-2016 11:49
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A question  on the free WiFi.  My cell is on Skinny.  I accessed the Spark website and entered in my home phone number and got a password back.  Just went to a local payphone to enter this code and fount that my account subscription expires on 08/05/2016 which is a couple of days away.  However I  can connect to the WiFi unit but can't bypass this screen by clicking OK or Keep on Surfing.




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