Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
3000 posts

Uber Geek

Trusted

# 112755 24-Feb-2008 19:03
Send private message

Telecom want their stuff back.Tongue out








BDFL - Memuneh
63580 posts

Uber Geek
+1 received by user: 14062

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 112791 24-Feb-2008 22:03
Send private message

hairy1:

I think that the issue is that the last backup for phone line records they had was from 2005, so all phone number transfers that have taken place since then are not in the system. I am amazed the media hasn't picked up on it.



I've contacted Telecom today and got a very speedy reply. I've posted it in my blog and I post a copy here:


As reported, a complex software fault began causing problems for fixed line phone services in the Pukekohe area on Thursday evening.

Rather than risk a recurrence of the suspected software fault, Telecom has used a software file from 2005 to restore service as quickly as possible to the greatest number of customers.

While this meant that most customers in the area were returned to service on Friday afternoon, those customers whose details had changed since early 2005 would not have had their dial tone restored (so they could make outgoing calls) or they could be receiving calls intended for a different phone number.

Telecom has been progressively cross-referencing data to restore full service for these customers over the weekend and this is expected to be completed by tomorrow (Monday). Telecom's priority has been to restore the ability to make outgoing calls for customers, followed by incoming calls.

Services such as call minder and voice messaging will be restored once this work has been completed.

Telecom is able to identify which phone lines have been misdirected as a result of this fault and, as per standard practice, customers will not be charged for any calls not made by them.

If customers in the area have not already logged a fault with their service provider and are still experiencing problems on Monday they should contact their service provider.









 
 
 
 


2813 posts

Uber Geek
+1 received by user: 397

Trusted
Lifetime subscriber

  # 112852 25-Feb-2008 10:28
Send private message

Update: As of 07:07 am this morning Telecom are reporting this problem as fixed here:

TV3 Link

Our phone still gives a disconnected signal when people ring us. Our local primary school as of 09:00 am this morning still had no dial tone....




My views (except when I am looking out their windows) are not those of my employer.

307 posts

Ultimate Geek


  # 112864 25-Feb-2008 10:59
Send private message

I have been told by our English lass, who still has no phone herself, that the monthly access fee will be credited for those who have had no service for more than 24 hours.  The guys working on it gave us a contact.  Our medical centre, with A & E went out on Firday arvo, we have just contacted our contact about this.  They are not on this exchange, and not with Telecom, either.  They are having fun!!!  But our 'man at the exchange' is looking into it!

307 posts

Ultimate Geek


# 112877 25-Feb-2008 11:24
Send private message

LOL - There are two nice young men with Telecom shirts on (and Telecom ID) walking the main street of Pukekohe with prepaid phones to give to those still affected!  With Twenty Dollars loaded on them!!!  What's the catch?  Guess what make they are...  (Hint - This is a rural area, after all...)

3 posts

Wannabe Geek


  # 112895 25-Feb-2008 12:11
Send private message

I got my phone back on at 4am today, however I can't dial 11 digit cell phone numbers, it says they are disconnected.  Anything shorter than that I'm fine with.  My ex and his wife still haven't got their phone number back yet.

8032 posts

Uber Geek
+1 received by user: 844

Subscriber

  # 112910 25-Feb-2008 12:51
Send private message

cokemaster: As you said, it was a major outage and even if they had spares - its not a simple case of just throwing them in and hoping that they work.


They have spares??  They told the NEAX exchange supplier NEC  back in 2001 not to bother making anymore as the NGN would be online in 2004.  Well 2004 came and went and most of the  old NEAX exchanges are on borrowed time  to I hope Telecom keeps up the payments..




Regards,

Old3eyes


 
 
 
 


Nate wants an iphone
3906 posts

Uber Geek
+1 received by user: 33

Mod Emeritus
Trusted
Lifetime subscriber

# 112991 25-Feb-2008 17:53
Send private message

hairy1: Update: As of 07:07 am this morning Telecom are reporting this problem as fixed here:

TV3 Link

Our phone still gives a disconnected signal when people ring us. Our local primary school as of 09:00 am this morning still had no dial tone....


Then did you log a call with your service provider?




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


3000 posts

Uber Geek

Trusted

  # 113001 25-Feb-2008 18:15
Send private message

Some info on old websites on the old Neax61 sigma series if anyone is really that intereted. I have a couple of partially blown subscriber linecards from them that I have played about with in times gone by.
Nippon Electronic Automatic Xchange


http://www.nec.co.nz/network-pstn.htm
http://www.nec.pt/neax61s_e.htm
http://www.klingemanndesign.com/neaxsite/

Prior to that, They used one of these.

2813 posts

Uber Geek
+1 received by user: 397

Trusted
Lifetime subscriber

  # 113002 25-Feb-2008 18:15
Send private message

Yes. I have had a ticket open with Worldxchange since Saturday for our VFX line and have had dialogue with them. The upshot is that WxC can't do anything until Telecom have completed working through the 2005 database and basically re-port our number back from the Pukekohe exchange.

I also rang Telecom faults who told me three times (because I asked them as I didn't think I had heard right the first time) that the fault with our line was nothing to do with them as we don't pay our bill to them.

Cheers, Matt.




My views (except when I am looking out their windows) are not those of my employer.

2804 posts

Uber Geek
+1 received by user: 478


  # 113014 25-Feb-2008 18:45
Send private message

paradoxsm: Some info on old websites on the old Neax61 sigma series if anyone is really that intereted. I have a couple of partially blown subscriber linecards from them that I have played about with in times gone by.
Nippon Electronic Automatic Xchange


Sigma?? Did NZ ever get any of those? IIRC the NEAX Sigma was the circa 2000 IP version.

52 posts

Master Geek


  # 113154 26-Feb-2008 14:22
Send private message

hairy1: Yes. I have had a ticket open with Worldxchange since Saturday for our VFX line and have had dialogue with them. The upshot is that WxC can't do anything until Telecom have completed working through the 2005 database and basically re-port our number back from the Pukekohe exchange.

I also rang Telecom faults who told me three times (because I asked them as I didn't think I had heard right the first time) that the fault with our line was nothing to do with them as we don't pay our bill to them.

Cheers, Matt.


They were right, the fault was on Telecom lines yes, however Telecom faults can't deal with any customers who aren't their's. You have to log any/all faults with your service with your service provider, regardless of who is in the back playing with the physical wires.

2813 posts

Uber Geek
+1 received by user: 397

Trusted
Lifetime subscriber

  # 113556 28-Feb-2008 14:54
Send private message

Well, the drama continues in Pukekohe. Despite Telecom telling the media on Monday that the problem was fixed it still continues. We still can't receive incoming calls. Our primary school is still without phone lines (and electricity but we won't blame that one on Telecom just yet).

World Xchange have told me it may be another 2 to 3 days yet before everything is sorted....

From Newstalk ZB yesterday:

Telecom crash still costing businesses

11:48AM Wednesday February 27, 2008

A south Auckland business says it is losing thousands of dollars a day as it waits for its 0800 number and fax line to be reconnected.

Around 10,000 landlines were cut when Pukekohe's exchange crashed on Thursday night.

A Telecom spokesman says a handful of people with newer numbers are still on hold, while most were reconnected last weekend.

Steve Rigby from OHUG Power Equipment is not one of those. He says he is shocked his problems are still not resolved. Mr Rigby says so far his company has lost around $25,000 to $30,000 in potential business deals, and is worried about the long term impact.

He says so far Telecom has only been offered around $30 credit on their bill as compensation.

- NEWSTALK ZB


 

 





My views (except when I am looking out their windows) are not those of my employer.

346 posts

Ultimate Geek
+1 received by user: 1


  # 113559 28-Feb-2008 15:01
Send private message

hairy1: Well, the drama continues in Pukekohe. Despite Telecom telling the media on Monday that the problem was fixed it still continues. We still can't receive incoming calls. Our primary school is still without phone lines (and electricity but we won't blame that one on Telecom just yet).





Ummm.....most schools I know use a PABX. If your power is down then I would have thought your lines wouldn't be working because your PABX isn't working...




Your mother was a hamster and your father smelled of elderberries


307 posts

Ultimate Geek


  # 113624 28-Feb-2008 20:20
Send private message

One place I had personal dealings with were with another company.  A Telecom manager actually diverted their line.  Their line went down as the first lot went up...  Two Telecom people went to check it after I rang my magic number (sorry, it's secret to protect the innocent...) and they figured it was the PABX.  Apparently it had a power spike, but not through the power supply!  I am no good with PABX, totally beyond my effort to learn.  I suppose one goes back to the supplier/installer? 

On another part of lines down, about ten lines (was that a week or a day - I can't remember at this time of day) go down regularly, so any outstanding issues should be logged with Telecom/your supplier, as they might just be lost in the ten thousand...

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.