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wpptrvrs
16 posts

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  #1561293 28-May-2016 16:43
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@robjg63

 

Speedtest conducted with dedicated laptop connected to router directly. ;-)

 

 

 

 


Lorenceo
838 posts

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  #1561297 28-May-2016 16:49
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 What speeds do you get direct from the ONT to the Auckland Spark server?


 
 
 
 


robjg63
3141 posts

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  #1561327 28-May-2016 17:36
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Have plugged the Archer c7 back in. Will see how it goes.
Fingers x'd.

Before I saw this thread I was starting down that very long road of trying to target where the problem lay - assuming it was most likely my issue.

No wonder I love Geekzone and it's great community.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


wpptrvrs
16 posts

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  #1561345 28-May-2016 18:00
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@lorenceo

 

Have not tested using PPPoE connection directly through ONT. That would have everyone screaming at home today with no Wifi. :-(


wpptrvrs
16 posts

Geek


  #1561349 28-May-2016 18:05
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@robjg63

 

I'm sure you'll be fine tonight. BigPipe sent me a message at 1:30 pm today to confirm issue at their end with reminder to connect to BigPipe using PPPoE and with IPv6 disabled. They mentioned disabling DHCP client connection. I reckon that is if someone is connecting to BigPipe using Dynamic IP.

 

If issue still remains after the above, contact them again by replying to their email.

 

 


Lorenceo
838 posts

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  #1561363 28-May-2016 18:35
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wpptrvrs:

 

@lorenceo

 

Have not tested using PPPoE connection directly through ONT. That would have everyone screaming at home today with no Wifi. :-(

 

It will rule out there being an issue with your router (but not your computer itself). :)

 

 

 

wpptrvrs: I reckon that is if someone is connecting to BigPipe using Dynamic IP.

 

Bigpipe give out their IP addresses over PPP, regardless of which type of IP address you're assigned.


Scopey

11 posts

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  #1561391 28-May-2016 19:45
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Just an update. I've been connected since my last post without any problems. Speedtests are almost max, about 80/16 so 80%ish - Just fine for me.


 
 
 
 


mattwnz
16708 posts

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  #1561397 28-May-2016 19:49
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I am having this same problem over the last few weeks, although with Spark, I believe Big pipes parent. So not sure if related.


DarkShadow
1633 posts

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  #1561402 28-May-2016 19:55
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mattwnz:

 

I am having this same problem over the last few weeks, although with Spark, I believe Big pipes parent. So not sure if related.

 

 

Nope, Bigpipe and Spark have separate networks.


trig42
5028 posts

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  #1561403 28-May-2016 20:00
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Mine has stopped twice today. Rebooting my router (Netgear D7000) brings it back, but it is the first (two) times I have had to do it since getting UFB at the start of April.

 

Bigpipe UFB.

 

Netgear D7000.

 

 

 

However,

 

I don't know (think) it is actually UFB/Bigpipe related. My router upgraded firmware today (and this has happened since then). I also put the DNS addresses for Unblocker straight into router, and blocked other external DNS addresses. I have reversed that just now, and will see if it changes. (so, now, I have Bigpipe DNS in Router, and no blocking).

 

Could also have been the Firmware upgrade. The issue was that I could no longer ping/login to router. Lights on router suggested that Internet was actually fine. If I tried to connect to the WiFi network, it would ask for the WPA password, but would not join. Suggests Router issue. Wonder if I can roll back Firmware...


robjg63
3141 posts

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  #1561434 28-May-2016 21:49
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trig42:

 

Mine has stopped twice today. Rebooting my router (Netgear D7000) brings it back, but it is the first (two) times I have had to do it since getting UFB at the start of April.

 

Bigpipe UFB.

 

Netgear D7000.

 

 

 

However,

 

I don't know (think) it is actually UFB/Bigpipe related. My router upgraded firmware today (and this has happened since then). I also put the DNS addresses for Unblocker straight into router, and blocked other external DNS addresses. I have reversed that just now, and will see if it changes. (so, now, I have Bigpipe DNS in Router, and no blocking).

 

Could also have been the Firmware upgrade. The issue was that I could no longer ping/login to router. Lights on router suggested that Internet was actually fine. If I tried to connect to the WiFi network, it would ask for the WPA password, but would not join. Suggests Router issue. Wonder if I can roll back Firmware...

 

 

Sounds like the lightbulbs were going on as you typed this. If you couldnt log on to the router that sounds like an issue with the router.

 

Perhaps try a reset of the router then set up your settings on top of the new firmware - guess plan B would be to try and get the previous version of the firmware.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


risingstar
30 posts

Geek


  #1561955 29-May-2016 23:33
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I believe there is some issue with Bigpipe UFB today (around 3:30 PM). I was dropped out twice and modem (NetComm - NF4V) reboot fixed the issue temporarily.

 

Eventually the connectivity issue seems to be sorted. I could see 200/20 Mbps speed now. 

 

I am with Bigpipe for more than a year now and never had any issues. But it was frustrating to see N/W errors on a Sunday afternoon when Netflix'ing.


BigPipeNZ
1170 posts

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BigPipe

  #1562004 30-May-2016 08:53
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risingstar:

 

I believe there is some issue with Bigpipe UFB today (around 3:30 PM). I was dropped out twice and modem (NetComm - NF4V) reboot fixed the issue temporarily.

 

Eventually the connectivity issue seems to be sorted. I could see 200/20 Mbps speed now. 

 

I am with Bigpipe for more than a year now and never had any issues. But it was frustrating to see N/W errors on a Sunday afternoon when Netflix'ing.

 

 

the issues yesterday were because of a DDoS attack on one of our customers.

 

 

 

see this thread: http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=196384





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


trig42
5028 posts

Uber Geek

Subscriber

  #1562010 30-May-2016 09:04
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robjg63:

 

trig42:

 

Mine has stopped twice today. Rebooting my router (Netgear D7000) brings it back, but it is the first (two) times I have had to do it since getting UFB at the start of April.

 

Bigpipe UFB.

 

Netgear D7000.

 

 

 

However,

 

I don't know (think) it is actually UFB/Bigpipe related. My router upgraded firmware today (and this has happened since then). I also put the DNS addresses for Unblocker straight into router, and blocked other external DNS addresses. I have reversed that just now, and will see if it changes. (so, now, I have Bigpipe DNS in Router, and no blocking).

 

Could also have been the Firmware upgrade. The issue was that I could no longer ping/login to router. Lights on router suggested that Internet was actually fine. If I tried to connect to the WiFi network, it would ask for the WPA password, but would not join. Suggests Router issue. Wonder if I can roll back Firmware...

 

 

Sounds like the lightbulbs were going on as you typed this. If you couldnt log on to the router that sounds like an issue with the router.

 

Perhaps try a reset of the router then set up your settings on top of the new firmware - guess plan B would be to try and get the previous version of the firmware.

 

 

Yep. Getting rid of DNS settings and DNS server static routes seemed to have fixed it. It was fine all Saturday Night, then we were watching Netflix through to about 2pm Sunday. Went out for a couple of hours, and when I got back, noticed that my phone wasn't connected. and neither was wife's phone. This would have been about 4pm. Router reboot fixed. Went fine all night AFAIK and was working fine this morning. DDoS attack as mentioned above maybe?


wpptrvrs
16 posts

Geek


  #1563363 31-May-2016 23:22
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I'm still waiting for BigPipe to resolve their hardware issue. Though there is no disconnection in the last 4 days since Friday, my speed is still far from 100/20 Mbps. 

 

Speedtest.net test to Spark Auckland still averages 40/18. From Spark Wellington, it's less than 20/20.

 

I like to see my speed near this again - https://www.speedtest.net/my-result/4850040465 

 

 


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