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11 posts


#196336 27-May-2016 12:37
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Hey Guys.


I've already got a pending support request for this, but it's a strange situation:


Both myself and my work colleague are having terrible connectivity with our home fibre (both with BigPipe). We are consistently having our connection drop if we run something vaguely intensive (like a speedtest). Doesn't matter what router / PC we plug into the ONT. The strange thing is we live in completely different suburbs and I can't see any other reports on social media.


Is anyone else experiencing this?

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1170 posts

Uber Geek


  #1561171 28-May-2016 12:56
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hi all,


over the last couple of weeks we've had a very small number (<20) of sporadic issues.  As you're probably aware, when the issue only affects a very small number of people with no apparent links between them, it's very difficult to pinpoint the problem - especially when the symptoms present themselves initially to be similar to a CPE/ONT fault.


the network team has been working hard alongside our hardware vendor cisco to isolate the issue.  We think we have it figured out now, but it will take time to put a proper fix in place.


In the meantime, we have developed a workaround so that you can all get back online and working properly. That workaround was deployed yesterday early afternoon so your connections should all be working since then.


IF you are still having issues, please try the following


1) disable DHCP client


2) disable ipv6


If it is still causing problems please get back in touch by replying to our recent emails so we can re-flag with the network team.


Thanks, appreciate your patience.



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