Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


236 posts

Master Geek


Topic # 196533 3-Jun-2016 12:15
Send private message

somehow despite an unlimited txt plan I manage to run out of balance while txting...

 

 

 

so I go to https://www.spark.co.nz/myspark/register to see what it's all about

 

"MySpark is designed for customers who have fixed phone and Internet services or monthly mobile plans. You can manage your Prepaid mobile plans & subscriptions here."

oh, ok, so I click 'here'

 

'here' refreshes the same page.

 

 

 

seriously.

 

 

 

and last time I tried this and got to the right page it wasn't even letting me sign up anyway.

 

 

 

they'll let me top up all I want, but anything to do with looking at my actual activity and pricing per action is impossible to find.

 

 

 

::at a loss::

 

 

 

edit: turns out this time my txts stopped sending for _no obvious reason at all_. my balance is fine.


Filter this topic showing only the reply marked as answer Create new topic
14225 posts

Uber Geek
+1 received by user: 2572

Trusted
Subscriber

  Reply # 1565043 3-Jun-2016 13:36
One person supports this post
Send private message

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


21542 posts

Uber Geek
+1 received by user: 4390

Trusted
Subscriber

  Reply # 1565045 3-Jun-2016 13:39
One person supports this post
Send private message

timmmay:

 

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?

 

 

If a company offers online services to manage an account and they fail to work then it is worthy of a complaint. Having to make a phone call to get customer service is not a solution to this problem.





Richard rich.ms

14225 posts

Uber Geek
+1 received by user: 2572

Trusted
Subscriber

  Reply # 1565046 3-Jun-2016 13:41
One person supports this post
Send private message

Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app, find the website yourself, or call customer service. 

 

Some people just want to complain.





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


2446 posts

Uber Geek
+1 received by user: 841

Trusted
Lifetime subscriber

  Reply # 1565225 3-Jun-2016 16:50
Send private message

Sounds like you're trying to login to the MySpark fixed line portal.

 

If you want to query your mobile plan / info go to: https://www.spark.co.nz/onliness








236 posts

Master Geek


  Reply # 1565462 4-Jun-2016 07:16
Send private message

timmmay:


What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?



 


I did that last time.


last time it was some problem on their end of actually following through with activating the changes/purchases their records showed I'd made or something.


 


took ages going around with some fake US accent lady, did not feel like going through all that again.




236 posts

Master Geek


  Reply # 1565463 4-Jun-2016 07:18
Send private message

timmmay:

 

Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app-

 

 

if my phone could handle any more apps I might.

 

 

 

timmmay:

 

find the website yourself

 

 

I assume you googled to make sure it was findable (rather than being directed to the same link I was, and then found it wasn't, and for that reason didn't post your results.

 

 

 

timmmay:

 

Some people just want to complain.

 

 

that would explain your posts.

 

 




236 posts

Master Geek


  Reply # 1565464 4-Jun-2016 07:20
Send private message

BarTender:

 

Sounds like you're trying to login to the MySpark fixed line portal.

 

 

 

 

that's the page I ended up at, and I was trying to get away from that to the pre-paid one mentioned on that page (which is indeed the onliness one you linked)


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.