Have they billed you for it? If you have an overdue amount I wouldnt expect them to be fixing anything for you.
weve never had an overdue bill in the past. This issue started in late April which was paid for, we went several weeks with no service at all before they sent the next bill. I only stopped paying after we were ignored for a long time. Do you think this is the wrong thing to do?
So did you message the spark member as they requested?