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robjg63
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  #1582874 29-Jun-2016 17:52
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z96:
richms:

Have they billed you for it? If you have an overdue amount I wouldnt expect them to be fixing anything for you.



weve never had an overdue bill in the past. This issue started in late April which was paid for, we went several weeks with no service at all before they sent the next bill. I only stopped paying after we were ignored for a long time. Do you think this is the wrong thing to do?


So did you message the spark member as they requested?




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Ramboss
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  #1582954 29-Jun-2016 20:42
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I am unsure why they have not just giving you a temporary fix solution. I have seen slips with entire cables wash away, so a temporary one is run above ground. They must have given you a reason why they can't get you going. If they haven't you need to speak with a manager for company fixing the fault, they are usually more than happy to explain things

Wheelbarrow01
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  #1583760 30-Jun-2016 22:42
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I have spoken to the OP on the phone this evening, and I understand the situation with service has been resolved and the phone/internet is now working again.

 

I am arranging to get the resulting billing issues resolved so that the OP is not charged for any of the time when no service was provided.

 

Because I don't work in the Faults environment I am unable to ascertain what the actual issue was or why it took so long to resolve, however I will do my best to find this out in the coming days.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




freitasm
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  #1583774 30-Jun-2016 23:31
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Thank you @Wheelbarrow01 !





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