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pbgben
262 posts

Ultimate Geek


  #1602050 1-Aug-2016 09:36
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boland:

 

pbgben: I'd say your being a little harsh on bigpipe, as an employee of a small ISP I know how hard it is to deal with chorus, they run everything to a price point and are unwilling to go that step further to help. Even if its as simple as sending out the fiber install guy as the infrastructure is there like in your case.

 

Well, what about the fact that according to BigPipe Fibre could not be requested until I lived there, and our neighbors (who haven't moved in yet) already have Fibre installed?

 

There are more things that happened, and BigPipe acknowledged that they could have done things better. Keep in mind everything happens via email, so conversations can take days. I understand their pricing model, but in my case phone support would have made things much better.

 

 

Yes, they could have done more and the "People must be living there" Is a policy so that when chorus decide that they want to do the inspection now there is a chance that there will be someone home to let them onto the property. How much time did you spend communicating with chorus? Add 15 mins and round up, that's how much time thay would need to charge you for the install. Its all about cost in this market unfortunately. 

 

I'm not having a go at you, please don't take that as defensive or aggressive. Chorus are a pain, and you can only spend so long on a single customer to be able to offer those prices. 

 

You have fiber now, so that's a massive bonus. Chorus laid the green pipe to our place when they upgraded the cabinet "On" our property. Still wont acknowledge its there, so crappy overhead ADSL2 it is.





 
 
 

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floydie
472 posts

Ultimate Geek


  #1602093 1-Aug-2016 11:03
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The elephant in the room is tbe fact that new houses re STILL being built with zero knowledge of ufb or structured cabling. The Only reason my house is even capable of being ready for ufb is because i went to site and installed the conduit and re installed tbe lead in pipe with correcg bends....the sparky was fully going to run a cat 5e to two seperate phone plugs in the house...one in the kitchen and one next to the bed in the master bedroom.....not sure how the #@$ anyone was supposed to build a netwirk or even hook up sky box etc.
All these house building companies need a kick up the arse for not getting thier heads around this.

Batman
Mad Scientist
29119 posts

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  #1602117 1-Aug-2016 11:44
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boland:

 

Thanks everyone, we've got internet.

 

I'm very disappointed in BigPipe. The fact we've got internet within a couple of weeks is solely because I've emailed Chorus and the contractors directly. BigPipe could not do anything. They say that Chorus is listening better when customers email directly.

 

They also said I could not be signed up for Fibre until I lived there, the fact that we owned the house did not matter. Apparently a lie, as the neighbors (in a similar position) were connected to Fibre BEFORE moving in. So it is possible... When I would not have done everything, we would still be on mobile internet for $20 / GB.

 

Connection is fine now, but I really can't recommend BigPipe AT ALL when you need a new connection. 

 

 

I suggest you also shouldn't fly Jetstar (I don't, and no I don't use Slingshot, Big Pipe etc)




boland

510 posts

Ultimate Geek


  #1602447 1-Aug-2016 19:20
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On the positive side, BigPipe has given me a credit on my account, and also sent a goodie to my address :)

 

I think it would have been much better if I could ring them. Just ping ponging emails for a week or 2 is just annoying. I think it would be more efficient for BigPipe as well if they would give people a ring after x replies (e.g. 3). 


BigPipeNZ
1170 posts

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BigPipe

  #1604107 4-Aug-2016 10:07
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boland:

 

On the positive side, BigPipe has given me a credit on my account, and also sent a goodie to my address :)

 

I think it would have been much better if I could ring them. Just ping ponging emails for a week or 2 is just annoying. I think it would be more efficient for BigPipe as well if they would give people a ring after x replies (e.g. 3). 

 

 

 

 

Hi thanks for that feedback.

 

 

 

We do actually have that policy about calling customers - just in your case it was unfortunately missed.  

 

Glad you're all up and running now though, and hope you enjoy the goodies :)





bigpipe.co.nz
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