pbgben: I'd say your being a little harsh on bigpipe, as an employee of a small ISP I know how hard it is to deal with chorus, they run everything to a price point and are unwilling to go that step further to help. Even if its as simple as sending out the fiber install guy as the infrastructure is there like in your case.
Well, what about the fact that according to BigPipe Fibre could not be requested until I lived there, and our neighbors (who haven't moved in yet) already have Fibre installed?
There are more things that happened, and BigPipe acknowledged that they could have done things better. Keep in mind everything happens via email, so conversations can take days. I understand their pricing model, but in my case phone support would have made things much better.
Yes, they could have done more and the "People must be living there" Is a policy so that when chorus decide that they want to do the inspection now there is a chance that there will be someone home to let them onto the property. How much time did you spend communicating with chorus? Add 15 mins and round up, that's how much time thay would need to charge you for the install. Its all about cost in this market unfortunately.
I'm not having a go at you, please don't take that as defensive or aggressive. Chorus are a pain, and you can only spend so long on a single customer to be able to offer those prices.
You have fiber now, so that's a massive bonus. Chorus laid the green pipe to our place when they upgraded the cabinet "On" our property. Still wont acknowledge its there, so crappy overhead ADSL2 it is.