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3 posts

Wannabe Geek


Topic # 198252 2-Jul-2016 08:05
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So I came home today and found that all the SSID's were up and running but the Internet wasn't. I checked the OTM and found the Optical light is Solid Red which is bad news. So I tried calling Spark 3 times waiting a total of 5 hours so I ended up switching to Text Support. Finally managed to get in to contact with them until he told me I need to ring Spark's repair team. Going on wait for another hour and a half and got told that they're closed.

Is the only way to fix a Red Optical Light a technician? How long will that take them usually?
Apparently my Neighbors is down as well, could are whole street be down?

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3712 posts

Uber Geek
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  Reply # 1584464 2-Jul-2016 08:15
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Does your neighbour have the same symptoms (same red light)? How about any other neighbours?




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Wannabe Geek


  Reply # 1584474 2-Jul-2016 08:21
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Only one of my neighbors have the exact same symptoms.

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Master Geek
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  Reply # 1584475 2-Jul-2016 08:26
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My new fibre connection fell over with a red light a few weeks after install.

 

Spark call center confirmed what I already knew- that a red light on the box means nothing can be done without a tech visit to repair.

 

In my case it was a 'faulty' install, apparently the fibre connections are most likely to go down within a few weeks of install.

 

So, when you get through to Spark they will tell you that there is 24-48 hour timeframe for Chorus tech to look at fault and repair




3 posts

Wannabe Geek


  Reply # 1584485 2-Jul-2016 08:31
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Oh that sucks :/ How long total did it take them to come over and get it fixed?

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Master Geek
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  Reply # 1584487 2-Jul-2016 08:38
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It took 2 days, but that might have been quick because I had trouble with getting the install done and had made Chorus aware of my 'disappointment' with the sudden fault. Tech was supposed to make a time so I could be home, but just turned up without warning. 

 

The repair was quick, he said he just had to change the connection over to the '2nd pair'


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  Reply # 1584490 2-Jul-2016 09:05
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Red optical means the laser is down. Most likely a broken fibre and you most definitely need a tech. Usually Chorus can send a tech in one day, including public holidays and weekends.

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