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Spark NZ

  Reply # 1625594 8-Sep-2016 12:55
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4% loss is way too high for those sites. The fact that the average is basically the same as the best indicates that you're losing packets somewhere due to a fault rather than congestion (especially since it's happening at this time of day). Combined with the DSL stats I'd agree with others that it seems to be a DSL issue. If you haven't already, you should have your home wiring looked at, especially your filter/splitter.

 

 

 

Cheers - N


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  Reply # 1625603 8-Sep-2016 13:01
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 Looking at that packet loss, there doesn't seem to be a pattern, in that the packets either side of a dropped one can be normal. I'd suspect it's directly related to the upstream errors on the DSL line. Almost certainly a physical wiring issue.


 
 
 
 




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  Reply # 1625611 8-Sep-2016 13:13
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Chorus: MSY/AK

 

Whisper Cabinet (Single Bay)

 

Copper: MSY

 

Fibre: HSN42

 

 

 

Its about outside number 2. We are number 22 in the street.

 

 

 

What sort of wiring issue? Can't detect any issues on the line  back from the gate.

 

 


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  Reply # 1625635 8-Sep-2016 13:15
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pctek:

 

 

What sort of wiring issue? Can't detect any issues on the line  back from the gate.

 

As suggested earlier, a line tap or bad joint. How are you going about detecting issues on the line?


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  Reply # 1625656 8-Sep-2016 13:27
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Can you get fibre?


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Spark NZ

  Reply # 1625663 8-Sep-2016 13:37
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RunningMan:

 

Can you get fibre?

 

 

 

 

Or VDSL with a full install?

 

 

 

Cheers  N




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  Reply # 1625760 8-Sep-2016 15:24
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RunningMan:

 

 

 

As suggested earlier, a line tap or bad joint. How are you going about detecting issues on the line?

 

 

 OK the wiring from the gate to the house jackpoints have been checked. All fine.

 

 




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  Reply # 1625898 8-Sep-2016 17:13
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Plugged a netgear in now.

 

So far, so good.

 

 

 

Although it hasn't been in long...

 

 

 




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  Reply # 1625949 8-Sep-2016 18:39
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Well that lasted an hour.

 

Thats 4 modems now.

 

Wiring checked. Sick of testing, been doing this for 7 days now.

 


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Spark NZ

  Reply # 1625964 8-Sep-2016 19:14
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Unless I missed it, you haven't explained how you checked the wiring

 

I'm not saying it's NOT an issue between your demarc and the ISAM, but I would seriously like to know who, and what has been checked so far. Just saying "wiring checked" isn't a good enough explanation to move on to looking at other things.

 

Cheers - N

 

 


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  Reply # 1626156 9-Sep-2016 05:38
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Talkiet:

 

Unless I missed it, you haven't explained how you checked the wiring

 

 

 

 

Thats what i was going to ask too




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  Reply # 1626195 9-Sep-2016 07:13
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Talkiet:

 

Unless I missed it, you haven't explained how you checked the wiring

 

I'm not saying it's NOT an issue between your demarc and the ISAM, but I would seriously like to know who, and what has been checked so far. Just saying "wiring checked" isn't a good enough explanation to move on to looking at other things.

 

Cheers - N

 

 

 

 

Husband did.

 

From the gate back to the jackpoints.

 

With his multimeter.

 

He is ex-Telecom, used to install and maintain the exchanges, installed all the first NEAXs way back when.

 

So he is not without clues on checking wiring.  The PC side he leaves to me.

 

I couldn't see the point in rushing to install a splitter if the wires in the house are fine. And I had swapped the filter, also without any effect.

 

So he checked. It's not the first time we have checked, not long ago we lost both ph and net. Checked to keep Spark happy, a chorus person was sent and apparently we had been disconnected at the exchange.

 


Anyway, wiring is good, checked jackpoints (only 2 of 4 are in use) they're good too, no corrosion or ants or anything...

 

One has a filter and the only phone in it, one has the modem in it. Other 2 are empty.

 

The netgear had lost DSL this morning, rebooted and back again. Thats happened twice in the last 7 days.

 

Son gave up on his game last night, said it timed out a few times.

 

I'm sick of testing and swapping stuff at my end.

 

 

 

 


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Vocus

  Reply # 1626516 9-Sep-2016 12:53
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That clarifies things.  I would say you have definitively ruled out everything at the premise by this point, so it looks like a line fault and you need to push Spark to (get Chorus to roll a tech and) find/fix it.




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  Reply # 1626570 9-Sep-2016 14:01
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You think?? This has almost been as bad as Spark!!!

 

 

 

I posted here because as I said originally:

 

 

 

"Spark chat is hopeless. Twice I went on, twice I got the same troubleshooting at my end questions, twice I got told I'd get a call back from Complex support, twice I got the usual Manila call centre people asking again the same damn questions.

 

 

 

It's getting annoying, going round and round in circles."

 

 

 

 

 

So day 8 and still the same. I filled out a complaint form 2 days ago but have heard nothing back from Spark.

 

 


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Vocus

  Reply # 1626577 9-Sep-2016 14:22
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On the plus side, you now have a thread filled with troubleshooting information you can forward to them.  Hope it helps.


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