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Spark NZ

  Reply # 1626578 9-Sep-2016 14:26
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pctek:

 

You think?? This has almost been as bad as Spark!!!

 

 

 

I posted here because as I said originally:

 

 

 

"Spark chat is hopeless. Twice I went on, twice I got the same troubleshooting at my end questions, twice I got told I'd get a call back from Complex support, twice I got the usual Manila call centre people asking again the same damn questions.

 

 

 

It's getting annoying, going round and round in circles."

 

 

 

 

 

So day 8 and still the same. I filled out a complaint form 2 days ago but have heard nothing back from Spark.

 

 

 

 

I sent you a PM this morning asking for details so I could try to help further. Please respond to that if you'd like my help.

 

 

 

Cheers - N

 

 


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  Reply # 1626607 9-Sep-2016 16:03
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pctek:[snip]
Anyway, wiring is good, checked jackpoints (only 2 of 4 are in use) they're good too, no corrosion or ants or anything...

 

One has a filter and the only phone in it, one has the modem in it. Other 2 are empty.

 

Well, that could be your problem right there. Those extra jackpoints, including the unused ones are line taps, and cause reflections on the cable. They won't cause an issue for voice frequencies, but can play havoc at xDSL frequencies. Can you get your husband to disconnect them all except one, so there's no wiring stubs (used or unused) and see if that improves the error rate.

 

Also, I'm sure @Talkiet can help if you flick him your details.




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  Reply # 1626670 9-Sep-2016 18:49
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RunningMan:

 

[Well, that could be your problem right there. Those extra jackpoints, including the unused ones are line taps, and cause reflections on the cable. They won't cause an issue for voice frequencies, but can play havoc at xDSL frequencies. Can you get your husband to disconnect them all except one, so there's no wiring stubs (used or unused) and see if that improves the error rate.

 

 

 

 

 

 

Of course!! It's my end after all! The other 2 jackpoints that have been like that for 6 years are suddenly the issue.

 

No I am not doing anything else here now.

 

Over it. Took a thousand years just to log in again. Mail won't even send now either.

 

 

 

Pmed the offer of help - thanks.

 

 


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  Reply # 1626719 9-Sep-2016 19:40
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pctek:

 

RunningMan:

 

[Well, that could be your problem right there. Those extra jackpoints, including the unused ones are line taps, and cause reflections on the cable. They won't cause an issue for voice frequencies, but can play havoc at xDSL frequencies. Can you get your husband to disconnect them all except one, so there's no wiring stubs (used or unused) and see if that improves the error rate.

 

 

 

 

 

 

Of course!! It's my end after all! The other 2 jackpoints that have been like that for 6 years are suddenly the issue.

 

No I am not doing anything else here now.

 

Over it. Took a thousand years just to log in again. Mail won't even send now either.

 

 

 

Pmed the offer of help - thanks.

 

 

 

 

by that logic nothing in the world should ever fail because it was working at one point for a period of time.

 

good luck with it but from reading threads on here about 90% of peoples issues are inside their own premises.

 

If you husband was a ex telecom technician it should be a relatively simple job to do and only take a few minutes.




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  Reply # 1626744 9-Sep-2016 20:31
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Here's my thread from ages ago:

 

 

 

http://www.gpforums.co.nz/threads/411432-Massive-Latency-Telecom/page2

 

 

 

Now this is the same issue. what fixed it last time, I have no idea.

 

Sure wasn't jackpoints etc


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  Reply # 1626775 9-Sep-2016 21:31
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people have given you options of things YOU could do to try and fix it, that dont take much effort especially if your husband has worked in this industry.

 

what harm is it in trying?

 

what are you going to do if your ISP comes back and says there is no issue on the street?


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  Reply # 1626792 9-Sep-2016 22:38
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pctek:

Here's my thread from ages ago:

 

http://www.gpforums.co.nz/threads/411432-Massive-Latency-Telecom/page2

 

Now this is the same issue. what fixed it last time, I have no idea.

 

Sure wasn't jackpoints etc

 

Your problems back in December 2010 (browsing and large downloads cutting out) were likely due to intermittent problems with their caching set up at the time (which has since been decommissioned). While you may be experiencing similar symptoms the cause will not be the same.



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  Reply # 1627240 11-Sep-2016 07:05
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Talkiet gave me the line test results now.

 


Today we are playing around, this morning things were great...so I think, maybe, I have tracked it down. Investigate further later...

One thing, if Spark had done that in the first place I would have been way happier. Having the call centre people go round and round with the usual reboot your modem, just puts you off them altogether.

Anyway.....progress is made now. So whatever the outcome, thanks to Talkiet and Geekzone, at least people listen and check things out properly.  Excellent, why can't Spark support?

 

 


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  Reply # 1627244 11-Sep-2016 07:46
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@pctek and what was the issue?

 

 




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  Reply # 1627273 11-Sep-2016 09:32
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The old school caller ID unit. So far, so good. I think it's cured, did nothing else yet, just ditched it.

 

Looks ok, smells funny. Whatever, it's behaved since that was taken out.

 

 

 

I forgot about it, cause the phone went into it, then that went into the jackpoint, so whenever I took that phone out, that came, but taking old bell phone, it was still in.

 

Whatever....it's gone and the net has behaved all night and all morning.

 

 


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  Reply # 1627282 11-Sep-2016 09:50
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Once again an issue is internal wiring. It really is the most common cause of xDSL faults!

 

 


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  Reply # 1627284 11-Sep-2016 09:56
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everyone is always so quick to say there isnt an issue with their wiring but so often it turns out there is

 

Glad its sorted




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  Reply # 1628154 12-Sep-2016 20:42
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I spoke too soon.

 

 

 

Seriously. This is bizarre.

My son left at around 11:30am yesterday...when the timeouts came back. he shut down the PC and left.

It came right. All day. All night. This morning great.
I didn't trust it though.

So I turned his PC on again and left it on all day. It was 99.9% OK, once or twice a bit of a hesitation on NZherald but nothing that couldn't be attributed to random traffic.

So he walks in the door just earlier and then walks into his room and clicks on Chrome and the modem dies.
Totally.
I reboot it, it dies again.

Now that is bloody weird.

It's not his PC, I have messed with that recently, he had an issue getting his latest game going.

I'm going to change the network cable but really? He just sat there, he hadn't touched the PC, cables or anything.


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  Reply # 1628366 13-Sep-2016 09:45
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He will have something running, maybe in the background, that's doing a lot of network traffic.  Torrenting?  Ended up on a botnet?  Streaming the 24 hour Happy video on youtube constantly?




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  Reply # 1629041 14-Sep-2016 07:23
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Nothing.

 

 

 

I have a new modem in now. Number 4. But this one is brand new.

 

 

 

                                    TPLink                         Netgear

 

SNR Margin (0.1 dB):    121       120                   130        120

 

Attenuation (0.1 dB):     65        10                    15         0

 

Bandwidth (Kbps):         15964   1144                 15419   1208

 

 

 

No lost packets, no errors.

 

Combination of things perhaps? 3 screwy modems and a caller ID unit.

 

 


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