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54 posts

Master Geek
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Topic # 202061 15-Sep-2016 15:30
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Had our router drop its connection to internet at about 12:08 today. We are in Freemans Bay, Auckland on a Fiber connection using a 3rd party Ubiquiti router.

 

I have called support and gone through the rudimentary problem solving;

 

- Reboot Chorus/Spark fiber to copper media convertor/router

 

- Reboot my ubiquiti router

 

- Attempt internet connection, with no change

 

- Run ping 8.8.8.8, no packets returned

 

- I haven't changed any of the configuration of my router for me to cause this

 

- I can see my router sending TX packets specific to PPPoE virtual int but no RX packets are coming in

 

Any chance anyone is having issues that a similar? Or have additional troubleshooting ideas?

 

Thanks!

 

Marty


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5154 posts

Uber Geek
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  Reply # 1631055 15-Sep-2016 15:34
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What lights show on the ONT?




54 posts

Master Geek
+1 received by user: 1


  Reply # 1631059 15-Sep-2016 15:40
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54 posts

Master Geek
+1 received by user: 1


  Reply # 1631060 15-Sep-2016 15:41
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I remember another time we were blocked out from the Spark network when they were under a DNS reflection attack, but I thought that was all mitigated...


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