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125 posts

Master Geek

# 202071 15-Sep-2016 19:16
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Hi, I live in the Mackenzie Basin, and am hearing from people in Tekapo, Albury, Fairlie, Clayton - a pretty big geographical area - that their landlines are out. This has been the case for several hours now, but the helpline is still telling people (even 5 minutes ago) that there is no issue in the wider area and it is likely an issue on their property, and they will book a Chorus tech who will be here sometime between Saturday and the middle of next week.


Clearly this isn't the case - and several hours into the issue Spark seem none the wiser. Can anyone shed any light on this type of fault and any insight on how and when the penny will drop for spark that this is a wider issue?!

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5496 posts

Uber Geek

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  # 1631246 15-Sep-2016 19:24
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Is this impacting customers on other service providers or just Spark?

125 posts

Master Geek

  # 1631247 15-Sep-2016 19:30
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Good question. I've asked this on the Facebook thread where it't being discussed and most of the affected people seem to be with Spark. A couple of comments from Vodafone customers - one fine and one not.

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