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332 posts

Ultimate Geek

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# 202099 16-Sep-2016 18:33
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I am "boarding with non tech family who decided to change over from Vodafone Fibre 30/10? plus landline to Spark 100/30 + landline.


This happened on Wednesday but the telephone is giving the above response to all outgoing calls.


The owner has called Spark twice but has no ETA for resolution


I do not know what the landline number is supposed to be so haven't tried calling it.


The telephone line from the ONT is plugged into a jack point via an ADSL filter, as it was with the Vodafone connection.


The modem has changed from an Huawei HG659 to an HG659B.


I read an earlier thread from 2005 that said that the install wasn't completed so suspect this is the case here.


Is there anything I can do to expedite this?


I note that the helpful pictures in the modem sheet show the ONT directly connected to a telephone, not through an ADSL filter. Is this an issue?


Not expecting miracles, only asking to find out more about the processes. First time I have been involved in a city install for quite some time, and only really as a beneficiary of it, not in control.


Oh yes, trying out the new PC with W10 as well! May the old HP XP Pro rest in peace soon.

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111 posts

Master Geek

  # 1631927 16-Sep-2016 20:01
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Similar for me last week.  It appears that your users are not registered for Landline Phone over fibre.  Go online to Spark and fill in the form to register for landline phone (i.e. landline phone without an old-fashioned landline but doing the same job via the ONT.)  ADSL filter is not needed with fibre landline phones. I think you may find that the little box for between ONT and phones is simply used as a convenient way to connect into the house wiring.  You can go online to Chat with Spark but you need to wait in a queue and wait while the "chat person" looks up the answers to your questions.  Chorus were excellent installers but Spark isn't quite on the ball with some aspects.  However there are large numbers of people working to get fibre to nearly everyone who hasn't already got it and it is sometimes hard to get the right message to the right fixit person! 



2848 posts

Uber Geek

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  # 1631928 16-Sep-2016 20:10
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If you're getting that message then your voice line hasn't been provisioned at all. It's the default message that is played for naked fibre customers so then when the tech is installing fibre they get a dial tone. Since otherwise the ATA port is completely dead and it's hard to make sure the line is correctly wired without anything to test against.
If someone chooses to move from naked to having a phone line then it's just config in the backend to make it work.

Use online chat and say that the fibre voice hasn't been provisioned and they need to kick it into life.


332 posts

Ultimate Geek

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  # 1631939 16-Sep-2016 21:03
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Thanks for that info. Always learning something new here. Had a chat just now but getting Fibre team to call tomorrow. Service on a Saturday!

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