Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6
4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680535 1-Dec-2016 09:38
Send private message

joker97: Will the lower speed broadband be given free speed boosts?

 

I don't really understand the question.

 

If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.

 

There are no plans I know of to upgrade any other plans (including 200/20)

 

Cheers - N

 

 


1185 posts

Uber Geek
+1 received by user: 230

Subscriber

  Reply # 1680555 1-Dec-2016 09:53
Send private message

freitasm: Here now:


Ultra Fast Fibre MAX can now be purchased nationwide for consumer and business addresses where the Ultra Fast Broadband (UFB) network is available – with a few exceptions. Services are not yet available in Queenstown, Greymouth, Oamaru or Whakatane until further notice, as work is being undertaken to ensure that the network is ready to support Ultra Fast Fibre MAX speeds. Otherwise, any customer with UFB available can purchase Ultra Fast Fibre Max: availability can be checked using Spark’s address checker.

 

 

 

Am sure you can guess where I live (clue, its not the first three), in which case does anyone happen to know if this work being undertaken applies to anyone and everyone who supplies UFB in these towns or is it just Spark (I presume the former).





rb99


 
 
 
 


4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680562 1-Dec-2016 09:57
Send private message

rb99:

 

freitasm: Here now:


Ultra Fast Fibre MAX can now be purchased nationwide for consumer and business addresses where the Ultra Fast Broadband (UFB) network is available – with a few exceptions. Services are not yet available in Queenstown, Greymouth, Oamaru or Whakatane until further notice, as work is being undertaken to ensure that the network is ready to support Ultra Fast Fibre MAX speeds. Otherwise, any customer with UFB available can purchase Ultra Fast Fibre Max: availability can be checked using Spark’s address checker.

 

 

 

Am sure you can guess where I live (clue, its not the first three), in which case does anyone happen to know if this work being undertaken applies to anyone and everyone who supplies UFB in these towns or is it just Spark (I presume the former).

 

 

The required work has to be initiated by each ISP. Not all ISPs have made the same decision as us though and will supply their gigabit services over much much smaller handovers than we deem necessary.

 

Cheers -N


Mad Scientist
19990 posts

Uber Geek
+1 received by user: 2712

Trusted
Lifetime subscriber

  Reply # 1680577 1-Dec-2016 10:10
Send private message

Talkiet:

joker97: Will the lower speed broadband be given free speed boosts?


I don't really understand the question.


If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.


There are no plans I know of to upgrade any other plans (including 200/20)


Cheers - N


 



I'm just wondering if every tier will be sped up.

E.g. What happens to 100/30? It's slower than a good vdsl.




Swype on iOS is detrimental to accurate typing. Apologies in advance.


4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680578 1-Dec-2016 10:13
Send private message

joker97:
Talkiet:

 

joker97: Will the lower speed broadband be given free speed boosts?

 

I don't really understand the question.

 

If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.

 

There are no plans I know of to upgrade any other plans (including 200/20)

 

Cheers - N

 



I'm just wondering if every tier will be sped up.

E.g. What happens to 100/30? It's slower than a good vdsl.

 

 

 

No, they won't be sped up. there's no such thing as 100/30... There is a 100/20, and it's not slower than a good VDSL :-)

 

There is a 30/10, but 100/20 is the same price I think so upgrading to 100/20 is a no brainer.

 

 

 

Cheers -- N

 

 


Mad Scientist
19990 posts

Uber Geek
+1 received by user: 2712

Trusted
Lifetime subscriber

  Reply # 1680579 1-Dec-2016 10:14
Send private message

Ok good to know. Wow didn't know you had 30/10 no wonder they say it's slower than vdsl!




Swype on iOS is detrimental to accurate typing. Apologies in advance.




263 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1680626 1-Dec-2016 11:36
Send private message

Talkiet:

 

joker97: Will the lower speed broadband be given free speed boosts?

 

I don't really understand the question.

 

If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.

 

There are no plans I know of to upgrade any other plans (including 200/20)

 

Cheers - N

 

 

 

 

 

 

So rather than automatically upgrading 200/200 customers as a priority, we have to place a new order to get the upgrade otherwise it could be months?  I assume an upgrade order forces you into a new contract as well.  Talk about not looking after your existing customers!

 

 


4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680649 1-Dec-2016 12:13
Send private message

Otagolad:

 

Talkiet:

 

joker97: Will the lower speed broadband be given free speed boosts?

 

I don't really understand the question.

 

If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.

 

There are no plans I know of to upgrade any other plans (including 200/20)

 

Cheers - N

 

 

So rather than automatically upgrading 200/200 customers as a priority, we have to place a new order to get the upgrade otherwise it could be months?  I assume an upgrade order forces you into a new contract as well.  Talk about not looking after your existing customers!

 

 

An upgrade does NOT force you into a new contract. The automatic upgrade will happen at some stage but if you NEED FibreMAX today you can request the upgrade without any contract concerns.

 

Cheers  - N


404 posts

Ultimate Geek
+1 received by user: 55


  Reply # 1680655 1-Dec-2016 12:36
Send private message

If you try and change/upgrade your plan to Max online it only lets you choose a new 12 Month term or no term with $299 fee and both options force you to take a new HG659b with $14.95 shipping fee even if you already have one/don't need a ISP supplied modem.

 

Had to talk to the chat team to place a order to change the plan without a new modem being shipped out.


4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680656 1-Dec-2016 12:38
Send private message

firefuze:

 

If you try and change/upgrade your plan to Max online it only lets you choose a new 12 Month term or no term with $299 fee and both options force you to take a new HG659b with $14.95 shipping fee even if you already have one/don't need a ISP supplied modem.

 

Had to talk to the chat team to place a order to change the plan without a new modem being shipped out.

 

 

Thanks for that. I'll pass on that issue. Just to confirm though you were able to upgrade ok with a phone call or online chat?

 

Cheers  - N


404 posts

Ultimate Geek
+1 received by user: 55


  Reply # 1680658 1-Dec-2016 12:40
Send private message

Talkiet:

 

firefuze:

 

If you try and change/upgrade your plan to Max online it only lets you choose a new 12 Month term or no term with $299 fee and both options force you to take a new HG659b with $14.95 shipping fee even if you already have one/don't need a ISP supplied modem.

 

Had to talk to the chat team to place a order to change the plan without a new modem being shipped out.

 

 

Thanks for that. I'll pass on that issue. Just to confirm though you were able to upgrade ok with a phone call or online chat?

 

Cheers  - N

 

 

 

 

Yeap online chart sorted it all out, Thanks

 

Was moving from 100/20 to Max




263 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1680660 1-Dec-2016 12:42
Send private message

Talkiet:

 

Otagolad:

 

Talkiet:

 

joker97: Will the lower speed broadband be given free speed boosts?

 

I don't really understand the question.

 

If you're talking about current 200/200 customers being upgraded automatically to Fibre MAX, then the answer is yes, that will happen - but I'm not sure when and it might be early next year. If you're on the 200/200 and want Fibre MAX then go ahead and place the upgrade order.

 

There are no plans I know of to upgrade any other plans (including 200/20)

 

Cheers - N

 

 

So rather than automatically upgrading 200/200 customers as a priority, we have to place a new order to get the upgrade otherwise it could be months?  I assume an upgrade order forces you into a new contract as well.  Talk about not looking after your existing customers!

 

 

An upgrade does NOT force you into a new contract. The automatic upgrade will happen at some stage but if you NEED FibreMAX today you can request the upgrade without any contract concerns.

 

Cheers  - N

 

 

 

 

That's excellent - thanks.

 

 


404 posts

Ultimate Geek
+1 received by user: 55


  Reply # 1680678 1-Dec-2016 13:18
Send private message

On the topic of fixing things;

http://www.spark.co.nz/shop/internet/plans-and-pricing/

 

Site lists Naked Fibre MAX plan and also a different plan called Naked Gigabit Fibre. Same price for both...? Both the exact same thing?

 

 

 

 


4013 posts

Uber Geek
+1 received by user: 2709

Trusted
Spark NZ

  Reply # 1680681 1-Dec-2016 13:27
Send private message

firefuze:

 

On the topic of fixing things;

http://www.spark.co.nz/shop/internet/plans-and-pricing/

 

Site lists Naked Fibre MAX plan and also a different plan called Naked Gigabit Fibre. Same price for both...? Both the exact same thing?

 

 

Thanks for that - I rang someone to point it out and they were already on it... They will be removing the "Naked Gigabit Fibre" line... Naked Fibre MAX and Naked Gigatown fibre will remain (and will have their Download speeds aligned with each other)

 

 

 

Cheers - N




263 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1680738 1-Dec-2016 15:02
Send private message

Talkiet:

 

firefuze:

 

On the topic of fixing things;

http://www.spark.co.nz/shop/internet/plans-and-pricing/

 

Site lists Naked Fibre MAX plan and also a different plan called Naked Gigabit Fibre. Same price for both...? Both the exact same thing?

 

 

Thanks for that - I rang someone to point it out and they were already on it... They will be removing the "Naked Gigabit Fibre" line... Naked Fibre MAX and Naked Gigatown fibre will remain (and will have their Download speeds aligned with each other)

 

 

 

Cheers - N

 

 

 

 

Called Spark and they have "upgraded" me and will take up to 72 hours - very easy so all good, although still not quite sure why all 200/200 customers weren't simply migrated on day one as it would be hard to be think of any 200/200 customer who would want to stay at that speed and not be upgraded.

 

 

 

 


1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.