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Uber Geek

# 20497 28-Mar-2008 11:01
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Just wondering if my "problem" is due just to needing to wait longer, or if it needs some attention.

I bought a new phone (Sanyo 8400), its prepaid. I then did an ESN swap for one of my existing contract phones.

The old contract phone now successfully changed over to prepaid. Good.

The new phone (prepaid), now thinks it is the number of the contract (good sign), but has a few issues....

It can text and make calls and go onto WAP, and when I call *333 it says what it should (as a contract phone), BUT what is happening is that when I try to buy off WAP it says "you do not have enough money on your prepaid account, please call 0800323232" (the prepay helpdesk)).

And the other thing is when I try to send or view a picture message, it says I need to register my picture message account, then it tries to do so, but gives message "Error <G65> there was an error trying to register your phone (256-).

I rung up Telecom who said do this and that, but nothing changed. They then told me the WAP network or something was down and that I just needed to wait. I went onto wap with my other contract phone, and it downloaded with no problems.

The ESN swap was done 28 hours ago, is it a case of just waiting longer, or is there some setup issue here? IMHO, I believe its just a time thing that the phone (via WAP) still believes its a prepaid with $0 account credit and thats why downloads and pxts don't go, as my friend on prepay says he can "receive" pxts with $0 acc credit, but cannot view them until his acc has money on it (same thing).

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# 119312 28-Mar-2008 11:16
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Did you call 0800 400 909 option 3. If they are not able to resolve the issue, they should be able to raise to a group that can.

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