Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek
+1 received by user: 1


Topic # 205741 25-Nov-2016 06:57
Send private message

I have a Google Apps account of which I'm the Super Admin for. 

 

I have 2-step authentication enabled against my account which sends a text message to give me the authorisation code. 

 

Historically, this has always worked without issues. As of last week, I stopped receiving these texts. I'm now 7 days without getting access to the desktop version of my email and Google support say there is another Super Admin on my account and they have to disable it (of which I have no idea who they are or what the credentials would be). 

 

Does anyone know anything about Spark not sending out these codes? Reading notes on the internet and talking to Google they say in 95% of cases it's the phone carrier causing the problems. 

 

I really need access to my work emails, any assistance would be appreciated. 


Create new topic


8 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1677144 25-Nov-2016 07:13
Send private message

Still not receiving texts, but fixed my issue. Turns out my Edge browser allowed me to login without 2-step. Got myself into the admin console and disabled 2-step. 

 

Didn't fix the underlying issue but at least I'm back in now. I really find this a good security feature but must say it's scared me off using it. Took me 7 days to get this far and painfully working through the problem with Google which they had no solution. 

 

For reference, I had no access to the phone call with the number either, no idea why as it was one of the solutions provided to me but Google confirmed for me they couldn't see the feature either. 


BDFL - Memuneh
62038 posts

Uber Geek
+1 received by user: 12653

Administrator
Trusted
Geekzone
Lifetime subscriber

 
 
 
 


679 posts

Ultimate Geek
+1 received by user: 105

Subscriber

  Reply # 1677148 25-Nov-2016 07:15
Send private message

Had the same issue with Amazon recently, I will never use SMS again. Totally unreliable




8 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1677152 25-Nov-2016 07:23
Send private message

I've used Google Authenticator in for other services. Keen to find a different solution than text. 

 

 

 

A note for people to be wary with this, using nothing but your phone for business emails is not a great look, let alone the time I've wasted trying to solve this problem with people in different timezones their "weekend" being our work days. 


BDFL - Memuneh
62038 posts

Uber Geek
+1 received by user: 12653

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1677165 25-Nov-2016 08:52
One person supports this post
Send private message

Problem with Google/Microsoft Authenticator is that these apps only work on one device. Authy (and a couple of others) work on multiple devices, including Mac/Windows and sync between these so you are never locked out.







8 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1677279 25-Nov-2016 11:12
Send private message

freitasm:

 

Problem with Google/Microsoft Authenticator is that these apps only work on one device. Authy (and a couple of others) work on multiple devices, including Mac/Windows and sync between these so you are never locked out.

 

 

 

 

Good to know, cheers 


Awesome
4832 posts

Uber Geek
+1 received by user: 1091

Trusted
Subscriber

  Reply # 1677392 25-Nov-2016 12:49
Send private message

Why you should avoid 2FA via SMS:

 

https://www.wired.com/2016/06/hey-stop-using-texts-two-factor-authentication/

 

While unless you are someone important it's not likley to be too much of a risk, and it's certainly better than no 2FA at all, use someone like Authy wherever possible.





Twitter: ajobbins




8 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1677396 25-Nov-2016 12:52
Send private message

ajobbins:

 

Why you should avoid 2FA via SMS:

 

https://www.wired.com/2016/06/hey-stop-using-texts-two-factor-authentication/

 

While unless you are someone important it's not likley to be too much of a risk, and it's certainly better than no 2FA at all, use someone like Authy wherever possible.

 

 

 

 

Thanks for sharing. This has burnt a bridge for me, worse is I still don't even know the cause or have a real solution, just a work around. 

 

Happy that this happened to me as the administrator and not one of our users who would likely be less forgiving to be kicked out of their email for so long. 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.