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450 posts

Ultimate Geek

# 205836 29-Nov-2016 09:57
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last night my xtra email accounts on outlook 2013, 2016 and thunderbird on different windows PCs stop working with error internal server error #IS6532 and rejecting passwords etc. I have checked settings etc. I had earlier given permission etc for the coming changes. I can access with webmail and Android  mobile access is ok. Have I missed something?

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10 posts

Wannabe Geek

  # 1679290 29-Nov-2016 10:04
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No - issue is with Spark/Yahoo. It's posted on Sparks status page.

263 posts

Ultimate Geek

  # 1679303 29-Nov-2016 10:29
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Had a call today from a customer with the same issue. 


981 posts

Ultimate Geek


  # 1679319 29-Nov-2016 10:52
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MAIL Updates


Tuesday 29th November, last updated @ 10:20 am




Some customers may be experiencing problems sending or receiving Yahoo! Xtra mail when using third party email clients such as outlook.  Our technicians are currently working on it. You can still access Yahoo! Mail using webmail at  Please refresh this page for the latest updates on this issue.  We apologise for any inconvenience.




Engineers continue to troubleshoot issue and work to restore services




NOTE: this issue is only affecting my POP3 accounts

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2


Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085

450 posts

Ultimate Geek

  # 1679377 29-Nov-2016 11:55
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thanks for updates. There was nothing at 9 00am today but now see status updates on Spark and facebook. Better late than never but 12 hours late is stretching it a bit...

622 posts

Ultimate Geek

  # 1679412 29-Nov-2016 12:44
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yeah 28th Nov got same error    Login Error ([SYS/TEMP] internal server error (#IS6532))




I made up an account to access yahoo pop3 directly on pop peeper




solved getting emails while they work on problem?




although I could send a email to the ok


just pop not working

46 posts


  # 1679414 29-Nov-2016 12:50

If it helps anyone, I am able to access my xtra email in Outlook using IMAP, but I am not able to access it in Thunderbird using POP mail today. In case it is significant - I changed my IMAP settings in Outlook a month or so ago to the new IMAP settings Spark recommends as found here: These are the settings needed for when spark migrates to SMX.



Today my yahoo email accounts (separate accounts to my xtra mail) are a bit hit and miss to access in POP mail also. Re-trying will work on my yahoo acounts, but still getting the an error message with xtra account in POP mail.

15210 posts

Uber Geek

  # 1679431 29-Nov-2016 13:15
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It went down about 11 pm last night as I kept getting login pop ups in outlook. Although that isn't uncommon with xtra email. It is amazing people use it for mission critical stuff. But many people don't want to pay extra for a domain and email hosting.


981 posts

Ultimate Geek


  # 1679556 29-Nov-2016 15:33
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OK we are up and running on POP3 & IMAP accounts as of now. smile Though Spark haven't updated there "service alert" page yet.

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2


Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085

450 posts

Ultimate Geek

  # 1679573 29-Nov-2016 15:54
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 POP working for me now. Would like to know how it took so long to filter down and start the fix process.

1384 posts

Uber Geek


  # 1680106 30-Nov-2016 14:12
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leonc: No - issue is with Spark/Yahoo. It's posted on Sparks status page.




There is a work around posted in the first post here:




ignore all the haters later on in the post - seems the original poster was correct as the settings here do still work while "proper settings failed"




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