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797 posts

Ultimate Geek


  # 1680995 1-Dec-2016 23:59
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They had absolutely no idea how Im connected, don't have access to that system. Hopefully I can get my order in correctly tomorrow.


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  # 1681004 2-Dec-2016 06:35
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benokobi:

 

Hi

 

Does anyone know how I can find out which of these I have I have currently.

 

One phone jackpoint 

 

Wiring Integration   I currently have fibre 200 and my one phone plugged into the wall.  

 

I thought if you're with Spark they would have done this when UFB was installed:

 

connect your ONT phone line to the main entry box (where it used to come from the road) of your phone line to use your existing house wiring.





Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 


797 posts

Ultimate Geek


  # 1681016 2-Dec-2016 08:04
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joker97:

benokobi:


Hi


Does anyone know how I can find out which of these I have I have currently.


One phone jackpoint 


Wiring Integration   I currently have fibre 200 and my one phone plugged into the wall.  


I thought if you're with Spark they would have done this when UFB was installed:


connect your ONT phone line to the main entry box (where it used to come from the road) of your phone line to use your existing house wiring.



They've done this. But to order fibre max I need to select which one I want. And it doesn't tell me which.

797 posts

Ultimate Geek


  # 1681033 2-Dec-2016 09:12
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Got it ordered

51 posts

Master Geek


  # 1681064 2-Dec-2016 09:25
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Mspec:

 

Talkiet:

 

Mspec:

 

Erm so how do I upgrade to it (Already on Fibre 100) , There does not appear to be an upgrade path ??

 

 

There is a fault with the online upgrade thingy at the moment that looks like you need to sign up for a new contract or pay money and get a new modem.

 

This is _NOT_ the case in reality. The easiest way is to use the online chat. There's an urgent case opened to fix the issue but until then online chat.

 

There is one funny exception though... There may be some Fibre 100 customers that have a HG630b router, either because they upgraded from Fibre 30 to Fibre100, or due to ordering issues... While the 630b is fine for Fibre100, it's not gigabit capable so you will need an upgrade to the HG659b (or BYO favourite gig capable router).

 

Cheers - N

 

 

 

 

 

 

Thanks for the info , went through chat and request has been lodged , speed change in 7 - 10 days.

 

Do I need it no , do I want it yes laughing , Will the missus kill me when she see's the new bill coming in definitely.

 

 

 

 

lol... I also don't need it, but want it ....and my missus is just the same :)


425 posts

Ultimate Geek

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  # 1681075 2-Dec-2016 09:54
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I'm on the 200/200 plan and I've ordered MAX since it's the same price as I'm paying now. 


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  # 1681077 2-Dec-2016 09:58
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MackinNZ:

 

I'm on the 200/200 plan and I've ordered MAX since it's the same price as I'm paying now. 

 

 

I see the 200/200 plan has had a price cut? or is it no longer 200/200





Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 


264 posts

Ultimate Geek


  # 1681209 2-Dec-2016 11:57
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joker97:

 

MackinNZ:

 

I'm on the 200/200 plan and I've ordered MAX since it's the same price as I'm paying now. 

 

 

I see the 200/200 plan has had a price cut? or is it no longer 200/200

 

 

That's probably the 200/20 plan - Spark Internet Plans & Pricing - what I hadn't realised was that all "naked" plans are now unlimited data only.

 

 


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  # 1681221 2-Dec-2016 12:13
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Otagolad:

 

joker97:

 

MackinNZ:

 

I'm on the 200/200 plan and I've ordered MAX since it's the same price as I'm paying now. 

 

 

I see the 200/200 plan has had a price cut? or is it no longer 200/200

 

 

That's probably the 200/20 plan - Spark Internet Plans & Pricing - what I hadn't realised was that all "naked" plans are now unlimited data only.

 

 

 

 

if you select add lineline there is a plan called ultra fast fibre 200 for $129.99 (along will all sorts of fine prints which I didn't try too hard to understand)

 

what upload speed is that? it doesn't say





Involuntary autocorrect in operation on mobile device. Apologies in advance.


264 posts

Ultimate Geek


  # 1681243 2-Dec-2016 12:49
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joker97:

 

Otagolad:

 

joker97:

 

MackinNZ:

 

I'm on the 200/200 plan and I've ordered MAX since it's the same price as I'm paying now. 

 

 

I see the 200/200 plan has had a price cut? or is it no longer 200/200

 

 

That's probably the 200/20 plan - Spark Internet Plans & Pricing - what I hadn't realised was that all "naked" plans are now unlimited data only.

 

 

 

 

if you select add lineline there is a plan called ultra fast fibre 200 for $129.99 (along will all sorts of fine prints which I didn't try too hard to understand)

 

what upload speed is that? it doesn't say

 

 

 

 

It's the 200/20 plan - it's the naked plan $119.99 plus $10 for the landline.

 

 


4369 posts

Uber Geek


  # 1681273 2-Dec-2016 13:43
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If i want to order max (current with 2degrees) with the voip, can I use my fritzbox for both the internet and the voip? 

 

 




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  # 1681279 2-Dec-2016 13:48
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surfisup1000:

 

If i want to order max (current with 2degrees) with the voip, can I use my fritzbox for both the internet and the voip? 

 

 

Our voice over fibre service is configured to use the ONT ATA ports only.

 

 

 

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


4369 posts

Uber Geek


  # 1681288 2-Dec-2016 14:02
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Talkiet:

 

surfisup1000:

 

If i want to order max (current with 2degrees) with the voip, can I use my fritzbox for both the internet and the voip? 

 

 

Our voice over fibre service is configured to use the ONT ATA ports only.

 

 

 

Cheers - N

 

 

Would I need a new ONT  then? UFF installed the ONT for us, in a pretty bad location if it needs to be used for pots too. Had I known that this might also be the phone point I probably would have requested a different spot. 

 

I suppose I could get one port going though. 




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  # 1681293 2-Dec-2016 14:10
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surfisup1000:

 

Talkiet:

 

surfisup1000:

 

If i want to order max (current with 2degrees) with the voip, can I use my fritzbox for both the internet and the voip? 

 

 

Our voice over fibre service is configured to use the ONT ATA ports only.

 

 

 

Cheers - N

 

 

Would I need a new ONT  then? UFF installed the ONT for us, in a pretty bad location if it needs to be used for pots too. Had I known that this might also be the phone point I probably would have requested a different spot. 

 

I suppose I could get one port going though. 

 

 

The ONT you have should support it. The other option is integrated wiring... I'm going to paste a note from our FAQ and apologise in advance for the last sentence (I don't know the cost)

 

"Integrated wiring isn’t as complicated as it sounds. It just means that your new fibre cable can be hooked up to all your existing phone jackpoints so you can keep using them. So if you have extra phones, medical alarms, a security system or services like Sky TV, it’s probably a good option for you. But it’s important to let us know you want integrated wiring when you order or it could cost you big dollars later."

 

I would imagine if your original install had just 2D VOIP then there's no chance it was setup - I presume there's nothing plugged into your ONT except a fibre, an ethernet cable and a power cable?

 

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


4369 posts

Uber Geek


  # 1681349 2-Dec-2016 15:54
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Talkiet:

 

I would imagine if your original install had just 2D VOIP then there's no chance it was setup - I presume there's nothing plugged into your ONT except a fibre, an ethernet cable and a power cable?

 

 

Correct, the fibre from the outside, and , an ethernet cable which plugs into an ethernet jack , which in turn connects to our central cabinet distribution hub.  

 

There are just the two ethernet jacks adjacent to the ONT, so one is for data as per now, and the other could be used for the phone. 

 

The ideal situation would be for the ONT to be in our central cabinet, but it wasn't possible under the free install option. 

 

 


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