Talkiet:

 

 

 

You're right. OP is twisting the words or the rep spoke completely out of turn - or possibly out of frustration with the caller.

 

This is all a little bit rich (and frankly very rude coming from someone purporting to represent his employer), especially when in another post you go on to say:

 

3) It's perfectly reasonable to be frustrated and even a bit annoyed, but if you're going to post things, post facts. Massively coloured (and wrong) interpretations of information you did not get from authoritative sources is not a good start here.

You should consider taking your own advice and just post the facts as you know them, rather than offering commentaries (as a known staff member of your employer) on the OP's motivations and the like. And that whole "possibly out of frustration" thing is nothing but idle speculation and an unsubtle personal attack, unless you are a clairvoyant.