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3818 posts

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  # 1717425 8-Feb-2017 22:40
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OK, so came across another wrinkle with xtra tonight

I Am supporting my mothers former paradise email accounts on an old PPC Mac with mail app that she continues to use as an authenticated third party from a spark ADSL connection..

Tonight emails stopped sending, so after a bit of poking around I managed to get mail to send to all addresses except to @xtra.co.nz .... When I try and send to someone@xtra.co.nz , send,xtra.co.nz refuses the message and bounces back it is refused becasue of a violation of the "blacklist policy"

WTF does that mean. ... Does mail going through xtra to another party haveh a lower level of authentication than those going to xtra itself.??

Anyone have anything.similar.?
Is this related to the 2nd February migration, or some other random widget that has been flipped somewhere,?

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Wannabe Geek


  # 1717604 9-Feb-2017 12:15
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I've also got problems with Spark / xtra email.

 

An older box with Outlook 2010 and windows 10.

 

Yesterday the help line basically said it was my problem, and referred me to their tech wizard service - which you have to pay for !

 

Today a different approach saw my complaint being "escalated", and someone will call.

 

It doesn't inspire confidence.

 

Glad I long ago told my wife to use Gmail, I should have done the same, but so used to Outlook that I was reluctant to change....


 
 
 
 


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  # 1717643 9-Feb-2017 13:10
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You can still use Outlook with GMail.


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  # 1717731 9-Feb-2017 15:07
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WellyGary:

 

"Tonight emails stopped sending, so after a bit of poking around I managed to get mail to send to all addresses except to @xtra.co.nz .... When I try and send to someone@xtra.co.nz , send,xtra.co.nz refuses the message and bounces back it is refused becasue of a violation of the "blacklist policy"

 

 

 

I have a client that has their email with O365, SPF, DKIM and DMARC all setup and they are unable to send to @xtra addresses.

 

The error message that bounces back (which seems to be from a Yahoo server) references a Yahoo help page that suggests setting up SPF and DKIM for the sender.


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  # 1717981 9-Feb-2017 22:17
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I'm stuck too. My e-mail addresses are @orcon but I connect through Xtra. Tonight it just refused to send via send.xtra with authentication. Tried using Orcon's SSL SMTP settings as suggested using the info here: https://help.orcon.net.nz/Technical-Support/Email/44709813/What-are-the-Orcon-POP-IMAP-SMTP-and-email-server-settings.htm but I get an error that "the authentication setting might not be correct for your outgoing mail server". This is using port 587 SSL and mail.orcon.net.nz. This all worked fine until the changeover.

 

Help please! frown


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  # 1717989 9-Feb-2017 22:49
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  # 1718078 10-Feb-2017 08:19
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Anyone? I don't care whose mail server I use, I just want to be able to send again.

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  # 1718093 10-Feb-2017 09:03
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What happens if you try mail.orcon.net.nz Port 465 and SSL on (or TLS if your client lists that as an option)?


'That VDSL Cat'
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  # 1718292 10-Feb-2017 13:11
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Oblivian:

 

I wasn't far wrong then :)

 

Wasn't the relay whitelist required due to the standard port25 and SPF blocking for customers using Spark connection? So anyone with a non standard SSL at the time (or dumb/badly configured auto server settings reply when it comes to android mail client queries) would still have issues? I know I needed intervention on the parentals when attaching to xtra servers with oddball server settings being sent back (failing without authentication change).

 

 

Relay is required in this case, however the more reasonable setup would simply be to use the SSL unfiltered setup.

 

 

 

Oblivian:

 

https://www.spark.co.nz/help/internet-email/manage-email/check-email-settings-email-clients/ 

 

Which clearly has removed O2K7/2010 and only lists 2013

 

 

 

 

Both of these fit into a grey area, where they will not work on some machines due to depending on their built in SSL stack, Mac office 2011 is included in this.

 

 

 

For simplicity i expect thse clients were not included.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
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  # 1718343 10-Feb-2017 14:51
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quickymart:

 

I'm stuck too. My e-mail addresses are @orcon but I connect through Xtra. Tonight it just refused to send via send.xtra with authentication. Tried using Orcon's SSL SMTP settings as suggested using the info here: https://help.orcon.net.nz/Technical-Support/Email/44709813/What-are-the-Orcon-POP-IMAP-SMTP-and-email-server-settings.htm but I get an error that "the authentication setting might not be correct for your outgoing mail server". This is using port 587 SSL and mail.orcon.net.nz. This all worked fine until the changeover.

 

Help please! frown

 

 

 

 

This would come into a support issue for orcon rarther than spark if you are using their SMTP settings, i'd probably check password authentication as you may have been using a different password against the xtra servers.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
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  # 1718345 10-Feb-2017 14:51
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Bugzptr:

 

WellyGary:

 

"Tonight emails stopped sending, so after a bit of poking around I managed to get mail to send to all addresses except to @xtra.co.nz .... When I try and send to someone@xtra.co.nz , send,xtra.co.nz refuses the message and bounces back it is refused becasue of a violation of the "blacklist policy"

 

 

 

I have a client that has their email with O365, SPF, DKIM and DMARC all setup and they are unable to send to @xtra addresses.

 

The error message that bounces back (which seems to be from a Yahoo server) references a Yahoo help page that suggests setting up SPF and DKIM for the sender.

 

 

 

 

any blacklist/ SPF issues please report as more data on this would be useful.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1718373 10-Feb-2017 16:35
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My business email is still located at 'paradise.net.nz' and has worked extremely well for many years even with all the buy outs by Telstra, Clearnet and now Vodafone.

 

However, I did have to add the 3rd party business email addresses to Yahoo-Xtra as authorized send addresses and those continued to work well up until the last couple of weeks when the attempt to move send.xtra.co.nz has failed.

 

All of our Yahoo-Xtra authorized sub account addresses fail with 'An error occurred while sending mail. The mail server responded:  5.7.1 You are not authorized to send as xxxxx@domainname'

 

Several calls and emails to Spark have not solved the issue even though it is obvious that the authorized send addresses have not been copied across from our Yahoo-Xtra configuration to where ever the 'new' send.xtra.co.nz smtp server is?

 

In the mean time I have been using 'smtp.mail.yahoo.com' as a solution but we all know that this is temporary.

 

To try and avoid having to deal with Spark smtp at all, I have had port 25 unblocked which should have allowed direct access to smtp.clear.net.nz (because smtp.paradise.net.nz now only works with Paradise Dial-Up!).

 

After hours of trying all combinations of port 25, 465, SSL, no SSL, I finally worked out that I had to use:

 

'smtp.clear.net.nz' on port 25 with username as 'p/<paradise_login>@clear.net.nz' and our 'pop3.paradise.net.nz' password!

 

We can now send all email addresses through our Spark VDSL connection redirected to smtp.clear.net.nz

 

A long story but this solution may help some other paradise/vodafone/clear .net.nz user such as us.

 

Edit: Just to be clear, Connection security for 'smtp.clear.net.nz' is set to 'None'.  Any attempt by me to set SSL Security on any 3rd party smtp servers caused a 'Timeout' error. I still don't know why.


'That VDSL Cat'
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  # 1718374 10-Feb-2017 16:50
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datahawk:

 

My business email is still located at 'paradise.net.nz' and has worked extremely well for many years even with all the buy outs by Telstra, Clearnet and now Vodafone.

 

However, I did have to add the 3rd party business email addresses to Yahoo-Xtra as authorized send addresses and those continued to work well up until the last couple of weeks when the attempt to move send.xtra.co.nz has failed.

 

All of our Yahoo-Xtra authorized sub account addresses fail with 'An error occurred while sending mail. The mail server responded:  5.7.1 You are not authorized to send as xxxxx@domainname'

 

Several calls and emails to Spark have not solved the issue even though it is obvious that the authorized send addresses have not been copied across from our Yahoo-Xtra configuration to where ever the 'new' send.xtra.co.nz smtp server is?

 

In the mean time I have been using 'smtp.mail.yahoo.com' as a solution but we all know that this is temporary.

 

To try and avoid having to deal with Spark smtp at all, I have had port 25 unblocked which should have allowed direct access to smtp.clear.net.nz (because smtp.paradise.net.nz now only works with Paradise Dial-Up!).

 

After hours of trying all combinations of port 25, 465, SSL, no SSL, I finally worked out that I had to use:

 

'smtp.clear.net.nz' on port 25 with username as 'p/<paradise_login>@clear.net.nz' and our 'pop3.paradise.net.nz' password !

 

We can now send all email addresses through our Spark VDSL connection redirected to smtp.clear.net.nz

 

A long story but this solution may help some other paradise/vodafone/clear .net.nz user such as us.

 

 

 

 

 

 

Glad to her it all worked for you, on the spark side of things it certainly has been a troublesim period.

 

 

 

For those having third party mail issues my advise is.

 

1. Get your providers SSL settings and use those, Do not depend on sparks relay system as realistically that's a service added for convenance.

 

2. If you MUST use the relay system, use your outgoing authentication with the full address for username eg relayuser@xtra.co.nz

 

 

 

Lastly, it is 2017. If your provider does not have SSL servers thats quite a concern. You should be pressuring your provider to actually care about your security in that case.

 

 

 

I must say though, Personal Opinion: Bussiness emails should not be on ISP emails, it is a free service in most times and comes with no SLA.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1718377 10-Feb-2017 17:04
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datahawk:

 

 

 

Edit: Just to be clear, Connection security for 'smtp.clear.net.nz' is set to 'None'.  Any attempt by me to set SSL Security on any 3rd party smtp servers caused a 'Timeout' error. I still don't know why.

 

 

Because they obviously do not care about the security of your email credentials if they are allowing you to connect with security set to none.





Richard rich.ms

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  # 1718386 10-Feb-2017 17:33
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richms:

 

Because they obviously do not care about the security of your email credentials if they are allowing you to connect with security set to none.

 

 

That may well be the case, however these smtp servers are all controlled by vodafone....

 

http://www.vodafone.co.nz/help/broadband-and-tv/vodafone-email-setup/

 

They all have SSL security options according to the above link.

 

The issue I have is that any attempt to connect to any of those smtp servers using SSL/465 (via Spark VDSL) returns a frozen login attempt and eventual timeout error. Trust me I have spent two days trying this.

 

The questions are:

 

Is it Spark blocking access to Vodafone smtp SSL logins?

 

or

 

Is it Vodafone blocking my Spark VSDL connection?

 

 


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