Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




12 posts

Geek


# 208587 18-Feb-2017 12:50
Send private message

Hi all,

Over the past week my galaxy S6 bought new in April 2015 started to completely run through its battery midway through the day even though it was charging to 100% overnight And then after Several days of that one morning it was only on 60% after charging all night it just died during the morning and I haven't been able to charge it since. I have tried multiple different charging cables and wall plugs since then and nothing has been able to charge it.

The phone is 22 months old so still within warranty period. Does anyone think I have a chance in hell of getting Spark to fix this considering there is a crack in the glass on the back from November last year.

I am willing to fight them on the CGA and the phone being of acceptable quality to last for a reasonable time ie the warranty period. Because it's pretty clear to me that the battery has just gone in the phone. I wonder if this is something to do with the fast charging.

I just don't want t waste $85 on an inspection fee if I'm going to get nowhere because of the crack. I'm aware that they can't charge the inspection fee if it's covered under warranty.

Cheers

Create new topic
3261 posts

Uber Geek
+1 received by user: 871

Trusted
Lifetime subscriber

  # 1722222 18-Feb-2017 13:26
Send private message

don't spark phones come with 24 month warranty?

 

 


601 posts

Ultimate Geek
+1 received by user: 181


  # 1722225 18-Feb-2017 13:32
Send private message

tripp:

 

don't spark phones come with 24 month warranty?

 

 

 



Yes, he's trying to work out whether the cracked screen will stop them from honouring the warranty.



 
 
 
 


3169 posts

Uber Geek
+1 received by user: 1624


  # 1722227 18-Feb-2017 13:50
Send private message

Battery's wear out over time. Is this a "fault" or normal wear and tear? Also are batteries covered under the warranty? I don't know the answer just suggesting some roadblocks you might like to consider.




Always be yourself, unless you can be Batman, then always be the Batman



412 posts

Ultimate Geek
+1 received by user: 228

Trusted

  # 1722229 18-Feb-2017 13:59
Send private message

Sam91:

 

tripp:

 

don't spark phones come with 24 month warranty?

 

 

 



Yes, he's trying to work out whether the cracked screen will stop them from honouring the warranty.


 

 

 

 

This is a very grey area re batteries. I have spoken to telegistics before re other warranties and generally speaking battery warranties fall under 6 months however if they are in a device where they cannot be removed, are covered for 24months. As I said it's a very grey area for sure.

 

 

 

With regards to a crack on the device, have again been told that would void the warranty! at the end of the day you may need to send it in and be advised by a repair agent.


1725 posts

Uber Geek
+1 received by user: 415


  # 1722891 20-Feb-2017 09:24
Send private message

scuwp: Battery's wear out over time. Is this a "fault" or normal wear and tear? Also are batteries covered under the warranty? I don't know the answer just suggesting some roadblocks you might like to consider.

 

If a batt doesnt last 2 years , then I would say its just bad design overall: either underspeced batt, cheap & nasty batt, designed charge/discharge rate
too high. 
Its like saying your car engine wears out so isnt covered by warranty(wear & tear)
Like saying batts are known to explode & catch fire, so thats not covered by warranty either :-)




12 posts

Geek


  # 1723080 20-Feb-2017 15:25
Send private message

The phone charges fine with one of Samsung's wireless chargers so it seems the charging port connector is at fault here. Thats most likely definitely something Spark would say is wear and tear


412 posts

Ultimate Geek
+1 received by user: 100


  # 1723114 20-Feb-2017 15:53
Send private message

Basilcat:

 

The phone charges fine with one of Samsung's wireless chargers so it seems the charging port connector is at fault here. Thats most likely definitely something Spark would say is wear and tear

 

 

 

 

from my experience with telegistics the charge port would be covered however it is more than likely to be the charger it's self or the cable
I have experienced this for myself when a crappy/failing usb cable would charge but at a very slow rate; I found that the phone would say 100% SOC but drop off VERY quickly
solution replace the USB cable and I was away laughing...

 

 

 

 





 The views expressed by me are not necessarily those of my employer


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.