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119 posts

Master Geek
+1 received by user: 25

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# 208637 20-Feb-2017 22:59
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Hi,

 

Originally had naked ADSL and a VOIP phone line (WXC).  The phone jacks in the house are distributed via one of these HBG-1008   all working fine with the VOIP line.

 

Have got rid of the VOIP line and have had a spark phone line added to my account, after connecting the blue leads to the HBG-1008 from the ADSL splitter, there is no dial tone on any of the phones (1 wireless 1 wired) the ADSL is working fine. If I take the plug that is plugged into the ADSL modem and plug it into the phone there is no dial tone here either, should I be able get a dial tone here?

 

The wired phone has no sound at all, the lights on the keypad do not light up, no power going to the phone by the looks of it.  The same on the ADSL output of the splitter, once again should a phone work on the ADSL output of the splitter?

 

I'm using the gel connectors to connect the phone line that comes in from under the house directly to the ADSL master splitter in the wiring closet.  No other jacks in the line.  There is no ETP.  BTW my ADSL went from under 4Mbps to over 9Mbps after ripping out the old phone lines.

 

Have a chorus technician coming out later in the week, but could this be a faulty splitter?

 

 

 

Thanks


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3344 posts

Uber Geek
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Vocus

  # 1723390 20-Feb-2017 23:31
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Which pair do you have wired to the incoming line? Which pair to the phone jacks (where the phones are plugged in)?




119 posts

Master Geek
+1 received by user: 25

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  # 1723438 21-Feb-2017 08:14
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The Orange pair to the imcoming line.

 

The blue pair to the phone.

 

 

 


 
 
 
 


3344 posts

Uber Geek
+1 received by user: 1089

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Vocus

  # 1723585 21-Feb-2017 11:18
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Maybe one or more of your crimps is bad.  Do you hear any side-tone (hiss/your own voice coming back to the earpiece) on the handset?


106 posts

Master Geek
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  # 1723649 21-Feb-2017 12:14
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the orange wire in the crimp looks dubious but a bit hard to see the wires should touch the end of the scotlok or maybe your no. not activated yet.



119 posts

Master Geek
+1 received by user: 25

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  # 1725211 23-Feb-2017 14:44
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All fixed,

 

Problem on the line somewhere on the street and a faulty master splitter.

 

In answer to my own question: yes, you will get a dial tone on the ADSL output of the master splitter.

 

Thanks 


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