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#208795 28-Feb-2017 09:49
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Hi is there a johnr equivalent at Spark?

Have a major issue with billing for a non profit and trying to talk to someone somewhat high level about it.

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  #1727494 28-Feb-2017 10:18
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What! I thought for a moment this post was about @johnr moving to Spark!

 

 





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  #1727496 28-Feb-2017 10:20
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Lol^ That is exactly what came to my mind!

I was like damn, better move to Spark if JohnR is there.





 
 
 
 


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  #1727570 28-Feb-2017 11:20
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You could try @hio77 or @talkiet

 

Neither is quite like Johnr, but are associated with spark and might be able to point you in the direction of someone who could help.

 

Probably best if you try their account manager if they have one?


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  #1727575 28-Feb-2017 11:22
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I'm definitely only technical. Billing is not something I want to get involved in and is no-where near my day job. If the OP PMs me with a brief description of the issue and contact details I will pass it on to someone directly but won't be able to follow it up myself.

 

 

 

Cheers -N





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  #1727580 28-Feb-2017 11:24
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@wheelbarrow01 will be your best bet. @hio77 doesn't work for Spark (or any other ISP) AFAIK - he just has a tonne of knowledge.





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  #1727591 28-Feb-2017 11:41
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IMO if JohnR ever needed a reference when applying for a new job, he would struggle not to find one on Geekzone


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  #1727600 28-Feb-2017 12:03
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While i may reside at spark, i do not hold an offical Position with the company in terms of social media.

 

 

 

as per Neils comments, i too am in the technical area. all billing questions i do not handle.

 

 

 

@michaelmurfy ;)





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  #1727653 28-Feb-2017 12:32
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Technical people at ISP's are those that have learned it is easier to learn all the tech stuff rather than deal with the stress of the billing stuff.





Please note: I have a professional bias towards Vodafone.

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  #1727688 28-Feb-2017 14:12
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coffeebaron:

 

What! I thought for a moment this post was about @johnr moving to Spark!

 

 

Me too! Click bait ; ) haha *jokes*


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  #1727824 28-Feb-2017 17:25
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I'm around too if you still need assistance, again mainly technical but I have helped in other areas previously obtaining updates etc.

 

 


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  #1727839 28-Feb-2017 17:55
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Doesn't the social media team / official comms have an account on these forums?

 

 

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  #1727850 28-Feb-2017 18:01
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yitz: Doesn't the social media team / official comms have an account on these forums? @SparkNZ

 

I believe a rep from that team does but I can't emphasise the following point strongly enough.

 

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

 

All that said, I posted, making the offer to the OP that I would take the detail and pass it to someone internally that might be able to help - but so far I have had no response. (There are plenty of people that might check websites only once a day so that's no big deal)

 

I'm sure most people do know this, but it's worth highlighting for new users.

 

Cheers - N

 

 





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  #1728164 1-Mar-2017 10:09
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(Snip)

Talkiet: 

 

 

 

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

 

 

 

 

 

 

As somebody who works at a competing provider and has in the past provided this kind of help I can't support this enough for any ISP but most importantly for any employee who takes the time to help out when they just because they can.





Please note: I have a professional bias towards Vodafone.



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  #1728860 2-Mar-2017 12:26
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Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

 

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

 

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

 

If any of you tech guys can help me out here it would be appreciated - cheers.


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  #1728881 2-Mar-2017 13:13
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dunnersdude:

 

Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

 

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

 

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

 

If any of you tech guys can help me out here it would be appreciated - cheers.

 

 

What would you like itemised?

 

Your calls list destination, start and end date. Texts list who you texted and when.

 

By comparison mobile data itemises...... how much data you used? are you looking a day, hour, weeek, minute breakdown? What is the useful info for you?

 

2D breaksdown usage broadly into day and session - at least it did, before their online was 'UPDATED' to be better undecided - but i rarely use it expect when the kids seem to barrel through mobile data and i want to track the day down





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